126. IP500 V2 IP Office Subscription [PDF]
... 601042 Issue 41c (Thursday, May 2, 2024) Comments on this document? infodev@avaya.com 1.15.4 Call Logging Applications A wide range of 3rd -party applications exist to provide call logging and accounting for telephone systems. In addition, the IP Office provides an SMDR output. SMDR Output The IP Office control unit can be configure to output SMDR records for each call to a specified IP address. 1.15.5 Call Center Applications IP Office Subscription supports the following contact center applications: Avaya Call Reporting 247 Avaya C all Reporting provides call ...
127. Actions [HTML]
... can dial the user extension number that they require. Note however that no prompt is provided for this option so it should be included in the auto attendant Menu Options greeting. Consent Directive This field is used to control the addition of a consent value to the system's SMDR output and CTI call logging outputs. The intention is to allow the creation of auto-attendants where having been prompts for consent to some issue, the caller's response is included in the system call logs. It can be set to the following: Not applicable ...
... >email doesn't work. Issue caused by reception of multiline response to ELHO command. CQ40053 Unable to configure BCC (Block Collect Call) Flash Pulse width to more than 100 CQ69341 one-X returns Dial Tone to a busy user. Same issue as CQ60374 CQ83514 SMDR: Internal call not recorded correctly if assisted transfer performed CQ85349 Selecting SSA/Resources/Directory reboots the IPO when config has large # (6060) of Directory entries CQ84192 IP500 restarts when a FNE (32) call is released. CQ86314 SMDR records are output ...
129. IP500 V2 IP Office Essential Edition [PDF]
... , 2024) Comments on this document? infodev@avaya.com IP500 V2 Overview: IP Office Software Applications 1.16.4 Call Logging Applications A wide range of 3rd -party applications exist to provide call logging and accounting for telephone systems. In addition, the IP Office provides an SMDR output. SMDR Output The IP Office control unit can be configure to output SMDR records for each call to a specified IP address. 1.16.5 Call Center Applications IP Office Essential Edition supports the following contact center applications: Avaya Call Reporting 242 Avaya C all Reporting provides ...
130. SIP Line Requirements [HTML]
... compression channel required. Incoming SIP Line Call to IP Device If using the same codec, voice compression channel reserved until call connected. If using differing codecs then 2 channels used. SIP Information Display The full from and to SIP URI will be recorded for use by SMDR. For all other applications and for telephone devices, the SIP URI is put through system directory matching the same as for incoming CLI matching. First a match against the full URI is attempted, then a match against the user part of the URI. Directory ...
131. Capacity Planning Beyond 3000 Users [HTML]
... multiple accounts Hunt Groups Fully Networked Partially Networked Hunt groups are limited to one SE system but can be linked between systems Music On Hold 4 per node, either local or from Primary 4 per node, either local or from local Primary Cannot stream MOH from other Primary SMDR Single stream per node Single stream per node – Voicemail Single/Dual Single/Dual VM per SE – Avaya one-X ® Portal Single Single one-X server per SE – SCN telephony features System Wide Limited to local SE – ...
132. Call Settings [HTML]
... applied to the cost calculations based on the number of units and the line base cost per charging unit. The field is in units of 1/100th, for example an entry of 100 is a markup factor of 1. This value is included in the system SMDR output. Advertize Callee State To Internal Callers Default = System Default (Off) . The options are: System Default (Off) . The system setting is System | Telephony | Telephony | Advertize Callee State To Internal Callers. On Off When enabled, for ...
133. Telephony Call Settings [HTML]
... applied to the cost calculations based on the number of units and the line base cost per charging unit. The field is in units of 1/100th, for example an entry of 100 is a markup factor of 1. This value is included in the system SMDR output. Advertize Callee State To Internal Callers Default = System Default (Off) . The options are: System Default (Off) . The system setting is System Settings > System > Telephony > Advertize Callee State To Internal Callers. On Off When enabled, ...
134. IP Office Platform Solution Description [PDF]
... dials, transfers, forwarding, and conferences to bypass controls. • You can enable trunk to trunk calls using IP Office Server Edition Manager. Trunk to trunk calls are disabled by default. • SIP trunk configuration for incoming calls must match URIs. • You can use SMDR (CDR) to create a record of all calls. Voicemail Pro client • You can enforce user login with Personal Identification Number (PIN) and configure complexity for the PIN. • You can enforce PIN change when the user logs in for the first time ...
... in the Lost Call CLI report. CQ99359 Call that is answered by agent, transferred, then terminated by originator before being answered show as "Lost" call. CQ43382 Call transfers from Voicemail to agent group then lost not are shown in Agent Activity reports CQ78894 Invalid SMDR records output every 30 minutes. 4 Upgrade instructions If upgrading from a previous release of CCC to version 5.0 please refer to the "Upgrade Procedure" section of the Compact Contact Center (CCC) Installation manual (40DH0002USBG) 4.1 Upgrade Installation Notes Backup the CCC ...
... CQ43411 T3 Comfort/Menu/Directory - Listed entry is not the same as that typed in - when complete name entered. CQ40383 Ip412 5.0.18 - A hotdesk user logged into a remote switch - gets no speech path on an incoming call across SCN CQ44617 IP500 V6 SMDR output does not show a connected time when an incoming call is transferred off switch CQ44758 VCM channels not released if caller hangs up after transfer from one SIP endpoint to another CQ104724 IPO 500 V5.0.20 restart when Voicemail Pro performed Transfer on queuing back to target group CQ105622 ...
137. IP Office Technical Bulletin 127: R6.1 [PDF]
... system will make a 2nd attempt 5 minutes later. If the call is not answered after the 2nd attempt, then the Wake Up call is abandoned. A scheduled Wake Up call occurs once in a 24 hour period. Telephone displays will indicate a Wake Up call SMDR records will identify the unanswered and answered Wake Up calls. COMPAS ID 149003 Issue 4 Page 29 of 112 IP Office Technical Bulletin number 127 If a Wake Up call has been scheduled for an extension, and the call hasn't been delivered yet, a new Wake ...
... pressed down. CQ40067 VM short code now puts you straight into caller's vm box instead of prompting for the ext # and pw. CQ84122 Manager - DialInOn opt shows not enabled on first viewing even when option IS enabled CQ84198 No scroll bars in System>CDR/SMDR tab when viewing 4.2 config CQ84284 V5 Manager :- User/T3 options/HuntGroup Settings tab :- Unable to "Enable" the H/G options. CQ85215 Manager 5.0.8 - Import of User.csv does not provide Full Names into config CQ40075 Upgrading EVM prompts ...
139. Platform and application security details [HTML]
... cannot use speed dials, transfers, forwarding, and conferences to bypass controls. You can enable trunk to trunk calls using IP Office Server Edition Manager. Trunk to trunk calls are disabled by default. SIP trunk configuration for incoming calls must match URIs. You can use SMDR (CDR) to create a record of all calls. Voicemail Pro client You can enforce user login with Personal Identification Number (PIN) and configure complexity for the PIN. You can enforce PIN change when the user logs in for the first time. Idle ...
... 179 JIRA Number Description of Issue IPOFFICE-78849 Contact Recorder; outbound recording not match for search on a single User Extension number IPOFFICE-79483 Contact Recorder shows the wrong Agent by internal and external outbound calls IPOFFICE-82921 Internal call to a busy extension produces an SMDR with "Direction = O" and "Is Internal = 0" IPOFFICE-83361 Callback from the call log is not possible if the call is from an extension that has "Withhold number" enabled. IPOFFICE-84268 SMDR output different for calls from extension ...
... The "Group Calls Answered By Agent" state in CCV may not update correctly when agents are members of multiple groups. • The real-time status of an agent in CCV may be incorrect after leaving a conference. • Caller Information may be missing from the SMDR output when an IP endpoint makes an external outgoing call. • The Agent Group status in CCV may incorrectly show as "Ready" when all agents are "Busy" . Page 1 of 2 IP Office Technical Bulletin number 28 Upgrade instructions To upgrade to this ...
142. Dial Tone Transfer [HTML]
... the unrestricted user and the outgoing external call they subsequently make. The outgoing external call record will include the prefix dialed by the unrestricted user to access the ARS form. The unrestricted users call log will include just an incoming call from the restricted user. Within the SMDR output, the calls by the restricted user are included. The call by the unrestricted user is not included. ...
143. User Portal [HTML]
... laws regarding the use of those files. Historical Call Reporting Call reporting allows the user to view a summary of recent calls by all users. This is currently a trial feature. It is only supported with subscription mode systems. The system must have its System > SMDR set to Hosted Only. Name Description Enable Historical Call Reporting Default = Off. When enabled, the user can access the call reporting menus through their user portal. For details, refer to the Using the IP Office Embedded Call Reporter manual. User Portal Softphone ...
144. Actions (EVM) [HTML]
... can dial the user extension number that they require. Note however that no prompt is provided for this option so it should be included in the auto attendant Menu Options greeting. Consent Directive This field is used to control the addition of a consent value to the system's SMDR output and CTI call logging outputs. The intention is to allow the creation of auto-attendants where having been prompts for consent to some issue, the caller's response is included in the system call logs. It can be set to the following: Not applicable ...
145. Getting Caller Consent [HTML]
... flow. However, in some locales, it may also be a requirement to keep a record of the caller's consent. This can be done using the Consent Directive settings available with any action. These cause a consent value to be included in the IP Office system's SMDR output for the call (0 = Not requested, 2 = Consent given, 6 = Consent denied) . The consent value is also available to the IP Office system's DevLink3 CTI output. ...
146. Platform and application security details [HTML]
... cannot use speed dials, transfers, forwarding, and conferences to bypass controls. You can enable trunk to trunk calls using IP Office Server Edition Manager. Trunk to trunk calls are disabled by default. SIP trunk configuration for incoming calls must match URIs. You can use SMDR (CDR) to create a record of all calls. Voicemail Pro client You can enforce user login with Personal Identification Number (PIN) and configure complexity for the PIN. You can enforce PIN change when the user logs in for the first time. Idle ...
147. Dial Tone Transfer [HTML]
... the unrestricted user and the outgoing external call they subsequently make. The outgoing external call record will include the prefix dialed by the unrestricted user to access the ARS form. The unrestricted users call log will include just an incoming call from the restricted user. Within the SMDR output, the calls by the restricted user are included. The call by the unrestricted user is not included. ...
148. Administering IP Office Voicemail Pro [PDF]
... . Group Name Sets the label for reporting. Topic This field is not used. Annotation This field is not used. Consent Directive When selected, the value set in the adjacent drop-down is included in the call details used output by the IP Office system SMDR and other CTI interfaces. For details of the SMDR output, refer to the Administering Avaya IP Office™ Platform with Manager manual. Related links The Start Action and Action Settings Tabs on page 75 April 2024 Administering IP Office Voicemail Pro 79 Comments on this document ...
149. SIP Calling Number Verification (STIR/SHAKEN) [HTML]
... response code. If accepted, the call is routed as normal by features such as Incoming Call Route matching. However, if required, the specific result of the calling number verification can be used to vary the routing. The attestation level is included in the call's SMDR record. That includes rejected calls. ...
... issues COMPAS ID 175943 Issue 1 Page 3 of 9 Global IP Office Technical Bulletin Number 203 The following field issues have been addressed in IP Office Core and Manager: JIRA Number Description of Issue IPOFFICE-116577 Missed Call Log is not working in 9.1.9 IPOFFICE-116227 SMDR field position unexpectedly changed for calls routed to VM Module IPOFFICE-115841 Avaya Communicator for Windows does not show call log entries IPOFFICE-115110 Mobile Twinning feature on locked deskphone doesn't work IPOFFICE-114967 Softconsole shows busy on a call to a logged off user IPOFFICE ...
