176. User Portal [HTML]
... laws regarding the use of those files. Historical Call Reporting Call reporting allows the user to view a summary of recent calls by all users. This is currently a trial feature. It is only supported with subscription mode systems. The system must have its System > SMDR set to Hosted Only. Name Description Enable Historical Call Reporting Default = Off. When enabled, the user can access the call reporting menus through their user portal. For details, refer to the Using the IP Office Embedded Call Reporter manual. User Portal Softphone ...
177. IP Office Emergency Call Configuration [PDF]
... Alarm Output You can configure the IP Office system to generate a system alarm for any call that uses a Dial Emergency short code. In addition to reporting connected calls, the alarms also report emergency call attempts that fail for reasons such as no available trunks. Unlike SMDR call records which the IP Office system generates at the end of a call, the IP Office generates emergency call system alarms immediately a call matches a Dial Emergency short November 2023 IP Office Emergency Call Configuration 17 Comments on this document? Emergency Alerts and Alarms code ...
... /IP. The IP Office can locally cache a limited number (max 1500) of call records for later presentation to a centralised system incase the network connection is temporarily interrupted. This feature is in addition to the current call logging information provided by the IP Office SMDR as the CDR records do not present all of the IP Office specific information. The configuration of CDR is facilitated by a new configuration form which has been added to the System Configuration within the Manager application. COMPAS ID 114917 Issue 1 Page 20 of 36 IP ...
... Description of Issue IPOFFICE-101547 Forward on Busy - No call in log if forward target does not answer call IPOFFICE-107020 VCM channels remain in use, related to IPOCC transfer scenario IPOFFICE-105521 SoftConsole missed call log displays IP address with CLI IPOFFICE-105323 SMDR output shows internal calls to Voicemail as an external call IPOFFICE-106241 System Restart - IP500V2 – Related to interaction with Call Park IPOFFICE-100293 one-X Portal does not show Hunt Group Messages if the group is not set for Broadcast IPOFFICE-106427 System ...
... soft-key no longer present when using Call Forward All feature IPOFFICE-60517 96X1 telephone backup and restore failing to save Classic ring tone settings IPOFFICE-59854 Server Edition restart - Core dump analysis - following IPOFFICE-58643 (SIP Extn event) IPOFFICE-66497 SMDR - SCN call forwarded to VM contains #ExtnName in the called number field IPOFFICE-67633 System Restart - calls to a busy/logged off user or group without queuing/overflow/voicemail enabled IPOFFICE-59327 External calls to logged off user - recordings not shown ...
... single JIRA entry. 3.1 IP Office 9.1.7.0.163 - Resolved field issues The following field issues have been addressed in IP Office Core and Manager: JIRA Number Description of Issue IPOFFICE-104848 DECT R4 in call [More] menu has options with invalid characters IPOFFICE-103258 SMDR output should not show internal conference as call type "Outgoing external call" IPOFFICE-105507 ACW - Merging a configuration change from Manager triggers the missed call indicator IPOFFICE-106378 Caller hears clipped VMPro announcements over SIP Trunk IPOFFICE-105933 The Call Intrude feature is ...
... from VMPro TAPI MakeCall command removes spaces from number while Transfer -> TAPI IPOFFICE-164543 Dial does not IPOFFICE-164465 System Restart due to invalid pointer IPOFFICE-163924 System Restart when SIP endpoint is unplugged during re-invite IPOFFICE-163417 IP Office stops sending SMDR data in listening mode Inbound SIP trunk call -> ACCS - > ACCS route call action -> Transfer via same IPOFFICE-163248 trunk will send the ACCS identity instead of Original caller as configured Powered By in License Grace period creates a Grace CTI Link Pro ...
... SCN IPOFFICE-170148 System Restart due to SIP User error on Subscription system IPOFFICE-170137 System Restart 500v2 due to Memory leak in OS buffer IPOFFICE-170124 System Restart in a scenario involving multiple Call Pickup Members IPOFFICE-170097 System Restart due to Conference clear issue SMDR has not been counting Hold Time or Connected Time correctly following IPOFFICE-169960 a Hold External incoming call on Auto Attendant can be transferred on User that has IPOFFICE-169935 Incoming Call Bar IPOFFICE-169917 IP Office 500v2 with App server, Voicemail service keeps stopping ...
... call IPOFFICE-78179 Server Edition System Restart - Receive a SIP 487 Failure Response with a blank line IPOFFICE-74111 Server Edition - Intermittently no Message Waiting Indication and Visual Voice notification for SCN Hunt group IPOFFICE-78836 Server Edition Expansion system - Incorrect call direction in SMDR output IPOFFICE-79183 TAPI fails in Server Edition Environment if there are more than 111 User Rights in the Solution IPOFFICE-76061 German Manager - Unable to view more than 24 groups in User Rights/Call Log IPOFFICE-80847 SIP reinvite "o =" ...
... . Detailed audit trail of all administrative changes, including security settings. Available as syslog events only. By default for Server Edition, all events are active and send via syslog to the Primary. Reports of all calls available as Station Message Detail Reporting (SMDR) message that can be sent to 3rd party call loggers. For more information see: http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice/mergedProj ects/manager/index.htm?smdrcallrecord.htm Voicemail Pro The following events and logging features are available for Voicemail ...
... Office Server Edition - No Speech with Mobile Twinning made over SCN IPOFFICE-72770 Server Edition System Restart – Call targeted to ARS entry set as alternate that has been deleted IPOFFICE-70783 Directory Index set to [None] when edited with a telephone IPOFFICE-66510 SMDR using "listen mode (0.0.0.0)" does not send out any events when a connection request is received IPOFFICE-73841 Server Edition system restart – related to VoIP media negotiation IPOFFICE-74749 Server Edition primary restarted, telephones did not failover to Secondary server IPOFFICE ...
187. E1 PRI Line [HTML]
... be used on point-to-point trunks. Use of this service may need to be requested from the line provider and may incur a charge. Passive CCBS Default = Off. Cost Per Charging Unit Advice of charge (AOC) information can be output in SMDR. The information is provided in the form of charge units. This setting is used to enter the call cost per charging unit set by the line provider. The values are 1/10,000th of a currency unit. For example if the call cost per unit ...
188. Global IP Office Technical Bulletin 224 [PDF]
... attempting to save a large IPOFFICE-155190 number of call log entries H323 Trunk Call initiation Timeout' ignored - system reroutes on IPOFFICE-155149 "Cause=38,Network out of order" over one minute later When two outgoing external calls are transferred together a I' SMDR record is IPOFFICE-155107 being generated IPOFFICE-154921 Call to Equinox user does not cover to Voicemail and rings indefinitely IPOFFICE-153992 Intermittently VoiceMail Pro fails to transfer the call back to IP Office IPOFFICE-151663 Visual Voice not working for Groups over SCN IPOFFICE ...
... IPOFFICE-52626 Message count incorrect in the Visual Voice menu when there are more than 254 messages IPOFFICE-53782 Delay in picking up call ringing remote Hunt Group when using the "Group" ACD button on the telephone. IPOFFICE-55477 AOC Charge units missing from SMDR when the internal caller clears the call IPOFFICE-56345 SoftConsole stops updating with "Send Q too big (21) - discarding data" IPOFFICE-53740 Customer lines ring inbound every 30 minutes if ICLID is enabled IPOFFICE-56570 No ringing tone heard on an ...
... ringing call using User BLF button on 9620/9650. IPOFFICE-14108 System Speed Dial numbers in the range of 660-669 fail IPOFFICE-13161 Default Auto Intercom buttons are restored to the DBM32 when power is lost and returned to the system IPOFFICE-9357 SMDR - Trunk-to-trunk unsupervised transfer generates two incoming records IPOFFICE-19937 Screen saver on 9650 gets turned off when time display on phone is updated IPOFFICE-19136 Cannot create contacts on 1600, 9500 and 9600 from the display, cannot edit from display ...
... issue, specific to ITSP IPOFFICE-92636 SSA triggers an alarm for RTP congestion, only 34 RTP channels are in use IPOFFICE-100460 Unable to call from Missed Call history for a hunt group call when using SIP trunks IPOFFICE-99275 Dialed Number not present in SMDR output when call originates from H.323 trunk IPOFFICE-104153 Cannot toggle group membership using Manager for remote users in SCN IPOFFICE-99317 Call Assistant with 2 simultaneous calls, cannot answer first call when the call is alerting D160 COMPAS ID 172502 Issue 1 Page 3 of ...
... licenses to the CCC system is disabled. • Existing CCC licenses can be used with IP Office Customer Call Reporter if an IP Office Customer Call Reporter CCC UPG license is added to the IP Office configuration. • IP Office Delta Server is still supported but only for SMDR call logging output. • A CCC database cannot be upgraded to an IP Office Customer Call Reporter database. COMPAS ID 141621 Issue 1 Page 14 of 15 IP Office Technical Bulletin 106 6.5 Training All training courses for IP Office Customer Call Reporter are web based with ...
... Application Servers 187 Comments on this document? IP Office LAN support Feature IP500 V2 LAN1 Linux LAN1 LAN1 LAN2 LAN1 LAN2 NTP Client and server SNTP operation TIME – – RFC 868 TSPI CTI interface for TAPI and one-X Portal SNMP Traps and MIBs, v1 only SMDR DNS – Syslog (UDP + TCP + TLS) Telephony H.323 trunks (including SCN) LAN1 and LAN2 should not be mixed for SCN. Should be all LAN1 or all LAN2. This also includes SE Manager access. H.323 phones Phones must be configured with ...
... dials, transfers, forwarding, and conferences to bypass controls. • You can enable trunk to trunk calls using IP Office Server Edition Manager. Trunk to trunk calls are disabled by default. • SIP trunk configuration for incoming calls must match URIs. • You can use SMDR (CDR) to create a record of all calls. Voicemail Pro client • You can enforce user login with Personal Identification Number (PIN) and configure complexity for the PIN. • You can enforce PIN change when the user logs in for the first time ...
195. Embedded Voicemail Installation [PDF]
... or requirement. It may also be a requirement to keep a record of the caller's consent. When using embedded voicemail, this can be done using the Consent Directive settings of each auto-attendant action. These cause a consent value to be included in the system's SMDR output for the call (0 = consent not requested, 2 = consent given, 6 = consent denied) . The consent value is also included in available to the system's DevLink3 CTI output. September 2023 Embedded Voicemail Installation 55 Comments on this document? Auto ...
