Parking a call is similar to holding a call. However, parked calls can be unparked by other users on the phone system.
Each parked call is given a number. By default, the number is your extension number plus a digit.
Calls that you park return to your phone (when idle) if they remain parked for too long. The default return delay is five minutes. This is a system delay that is applied to all users and can be changed by the system administrator. Returning calls ignore any forwarding or do not disturb settings.
A feature button set to the Call Park action can be used to park and unpark calls and to indicate parked calls.
Holding a call and parking a call are two similar actions. The table below summarizes the main differences between parking a call and holding a call.
|When used to park or hold a call...||Hold||Park|
|... the call occupies an appearance button.||Yes||No|
|... the caller hears music on hold if available.||Yes||Yes|
|... the call can be retrieved by other users dialing a short code.||No||Yes|
|... the call recalls you automatically if your phone is idle.||Yes||Yes|
|... can be used with conference calls.||Yes||Yes|
|... can be used to start or add calls to a conference.||No||No|
|... the call is assigned a unique ID.||No||Yes|