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Context Sensitive Conferencing

The previous starting a conference method in this manual covers just simple scenarios where you want your current call and all held calls to be conferenced together. However, there may be some scenarios where you have multiple calls in progress where you may want to only conference particular calls.

This can be done by scrolling the display to change which call is highlighted when you press Conf. For example:

The table below summarizes which calls are conferenced based on which call is currently highlighted on the telephone's display. A 'held pending transfer' call is one which has been put on hold by pressing Conf or Transfer.

The below only applies to conferences initiated from the telephone. The traditional behavior of conferencing the current and all held calls regardless of hold type still applies if the conference is initiated from elsewhere, for example an application.

Highlighted Call Other conditions in priority order Result when Conf is pressed: Current Call Held Calls Held Pending Transfer
Connected Call No call held pending transfer Conferences the connected call and all held calls.
Call held pending transfer Conferences the connected call and the held pending transfer call. Any other held calls are unaffected.
Held Call Connected call Conferences the held call and the connected call. Any other held calls including held pending transfer are unaffected.
Held pending transfer call Conferences the held and held pending transfer call. All other held calls are unaffected.
Held calls Conferences with all other held calls.
Held Pending Transfer Call Connected call Conferences the held pending transfer call to a connected call. Any other held calls are unaffected.
Held calls Conferences the call held pending transfer with all other held calls.

To change which call is currently highlighted:

  1. Use the up and down cursor keys to select the current highlighted call appearance. This can be done without affecting any currently connected or held calls.

    • The currently highlighted button is shown by a white border around the button label.

    • The soft keys at the bottom of the display automatically change to reflect actions that can be performed on the call, if any, associated with the currently highlighted button.