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How the Directory Search Works

The phone's directory search works by applying a progressive match as you dial additional keys. That matching is applied simultaneously to all parts of the names.

For example, to search for "Henry Jones", you can dial HENRY by pressing 43679.

Dial H E N R Y
Matches 4GHI 3DEF 6MNO 7PQRS 9WXYZ
Adam Johns

Bob Smith

Claire Greggs

Gemma Jones

Harold Bishop

Henrietta Green

Henry Jones

Henry Smith

Ida James

IT Helpdesk

London Office

John Smith

Tony George

Simon Henricks

Sales Support

Sales Help

Claire Greggs

Gemma Jones

Harold Bishop

Henrietta Green

Henry Jones

Henry Smith

Ida James

IT Helpdesk

Tony George

Simon Henricks

Sales Help

Gemma Jones

Henrietta Green

Henry Jones

Henry Smith

Ida James

IT Helpdesk

Tony George

Simon Henricks

Sales Help

Gemma Jones

Henrietta Green

Henry Jones

Henry Smith

Tony George

Simon Henricks

Henrietta Green

Henry Jones

Henry Smith

Tony George

Simon Henricks

Henry Jones

Henry Smith

Alternatively to search for "Henry Jones", you could dial JONES by pressing 56637.

Dial J O N E S
Matches 5JKL 6MNO 6MNO 3DEF 7PQRS
Adam Johns

Bob Smith

Claire Greggs

Gemma Jones

Harold Bishop

Henrietta Green

Henry Jones

Henry Smith

Ida James

IT Helpdesk

John Smith

London Office

Peter Johnson

Tony George

Simon Henricks

Sales Support

Sales Help

Adam Johns

Gemma Jones

Henry Jones

Ida James

John Smith

London Office

Peter Johnson

Adams Johns

Gemma Jones

Henry Jones

John Smith

London Office

Peter Johnson

Gemma Jones

Henry Jones

London Office

Gemma Jones

Henry Jones

London Office

Gemma Jones

Henry Jones

Dialing Additional and Accented Characters

The keys on the telephone number pad can be used to enter characters other than those marked on the button.

For example, though marked with just ABC, the 2 key also matches the accented forms of those characters, for example À, Á, Á, Ã, Ä, Å and Ç. The set of additional unmarked characters matched varies depending on the language settings of your system.

Alternate Search Methods

By default, the name matching is applied simultaneously all parts of the contact names, ie. the first, middle and last parts of the displayed names. Your system administrator can change this to a more basic search if required; for example to match from just the start of the first name or last name. However, the change applies to all phones on the system.