IP Office Basic Edition 6.1 and higher supports one touch transfer operation with a number of different button types. With a call currently connected, the user can start the transfer process by pressing a button pre configured for the destination rather than having to first press TRANSFER.
The button types that support this operation are listed below. Buttons programmed for voice or page calls can be used.
•Auto Dial ICM
•Auto Dial ICM - Page
•Group Calling - Ring
•Group Calling - Page
•Group Hunting - Ring
•Group Hunting - Page
1.With a currently connected call, the user starts the transfer by pressing the button programmed for the transfer destination.
2.The system seizes an Intercom or call appearance button. If no button is available, the button press is ignored.
3.When an button is seized, the system puts the connected call on hold pending transfer and makes the voice or page call to the transfer destination.
4.The user can switch between calls using the appropriate button for each call.
•If the transfer destination is busy, the transfer cannot be completed. The user should press the appropriate appearance button for the held call to reconnect to the caller.
5.The user can complete the transfer by going on hook by either:
•Replacing the handset, pressing SPEAKER or pressing HEADSET depending on how they were handling the call being transferred.
•Selecting the Complete soft key on the display.
•Calls transferred using one touch transfer are still subject to voicemail coverage or transfer return in the same way as normal transferred calls.
•Using this feature and trying to complete a transfer to a door-phone, or a loudspeaker paging extension, is not allowed. The transfer attempts is dropped and the original call remains on hold.