Previously user settings were only created and configurable for the physical extensions present in the system (and excluding ports 7 and 8 on ETR6 cards). User settings are now created for all possible user extensions, regardless of whether a matching physical extension port is present or not.
•Calls to a phantom extension number go directly to that user's mailbox. This applies for normal dialing, DID call routing, line coverage, transfers and routing from an auto-attendant.
•Within Manager, phantom extensions are indicated by a # shown in front of the extension number (the # is not part of the actual dialed number for the extension.
•Auto Attendant Enhancements
The following changes have been made to auto attendant support for Release 6.1.
•9 Auto Attendants
Up to 9 auto attendants are now supported.
•Transfer to Auto Attendant Action
This additional menu action allows calls to be routed from one auto attendant to another. When this occurs, only the menu prompt of the new auto attendant is played.
Each auto attendant can be configured with a language selection. The selected language controls the prompts used by the auto attendant actions where applicable.
•Time Profile Dependant Menu Actions
In addition to controlling with initial greeting is played to callers, each auto attendants time profiles now also control which set of menu actions are available to the callers with the appropriate time dependant menu actions greeting.
•Selectable Night Service Mode
Previously when the system was put into night service, the auto attendant switched to its out of hours greeting. Each auto attendant now has a Follow Night Service setting. If selected, the previously behavior still applies. If not selected, when the system is put into night service, the auto attendant continues to follow its own time profile settings.
•Picking Up Auto Attendant Calls
Bridging into a call being handled by an auto attendant drops the auto attendant from the call.
Each auto attendant can have a recorded emergency greeting and a setting for whether that greeting is active or not. When active, the emergency greeting is played before any of the other auto attendant greetings. When an emergency greeting is active, a warning is displayed on a selected alarm extension. Access to record and either enable or disable an emergency greeting requires entry of the system code.
•Transfer to Emergency Greeting Action
This additional menu action allows the caller to play and record the emergency greeting. It also allows them to select whether the greeting is active or not. If a system password has been set, it is used to restrict access to this option.
•Unique Line Ringing
Each incoming line, channel or DID can be assigned a ringing pattern. That pattern is then used for incoming calls on that line unless overridden by the user's setting.
•Assigning Lines to Auto Attendants
Previously assignment of a line to an auto attendant could only be done through the IP Office Manager. This option can now be selected through the administrator menus on the first two extensions in the system.
•User Setting Enhancements
The following changes have been made to user support for Release 6.1.
•Immediate Voicemail Coverage
The user setting for VMS Cover Ring can now be set to 0 for immediate voicemail.
•Transfer Return Extension
For users who have transfer return enabled, a different extension destination for the return calls can now be specified.
•Override Line Ringing
For selected users the new Unique Line Ringing can be overridden.
Previously only individual users could be configured with a language selection. For Release 6.1 the default language selection can now be done at the system level. In addition a language setting can be applied to each auto attendant.
•Embedded Voicemail Enhancements
The following changes have been made to the Embedded Voicemail provided to Release 6.1 users.
•Caller Post Message Options
After leaving a mailbox message, callers can now press # rather than hanging up immediately. The caller will hear a prompt informing them whether the message has been saved or whether the messages was too short (less than 3 seconds) and so was not saved.
•Skip Your Mailbox Greeting
Caller's can skip your mailbox greeting by pressing 1. Instead they immediately hear the tone for the start of recording.
•Mark Messages as New
You can now change an old or saved message's status back to new while it is being played or just after it has played by dialing *06. The message waiting light is relit. However if voicemail email is being used no new message email is sent.
•Memory Card Commands
Before a memory card, whether the System SD card or the Optional SD card is removed from a system, the card should be shutdown. The command to shutdown or startup a memory card can now be performed from a system phone (the first two extensions on the system). Previously the actions could only be done using the Manager application.
•Display System Information
Any extension with a suitable display (ETR18D, ETR34D, 1408 or 1416) can display basic system details. They do this by pressing FEATURE and then dialing the appropriate code for system software level (590), IP address (591) or feature key number (592).
The V32 analog modem service supported by the first analog port in the system can now be accessed by alternate routes other than incoming calls on that line. Extension 76 is used for modem access and can be specified as the destination in an auto attendant, DID call map or SIP trunk call map.
•Reset Voicemail Password
This system administration feature has been moved from #324 to #325. #324 is now used for override line ringing.
•One Touch Transfer
Users can initiate a transfer using a number of buttons programmed to internal destinations without having to first press the TRANSFER button.
•Analog Trunk Configuration
Using IP Office Manager, each analog trunk can be configured between Loop Start or Loop Start ICLID.