All Basic Edition systems include voicemail as standard. By default up to 2 calls can simultaneously use voicemail services. By adding licenses, this can be increased up to 6 simultaneous calls.


When Do Calls Go To a User's Mailbox?

If a user has voicemail enabled (VMS Cover set to Enabled (the default)), calls directed to ring at that user's extension go to the user's voicemail after having rung for the time set by the user's Voicemail Coverage Rings setting (approximately 15 seconds by default). For incoming external calls, this will apply if the user is set as the line's Coverage Destination.

The above does not apply for calls altering just on a line appearance button that the user has assigned or alerting the user as part of a hunt group.

There are number of methods for a user to switch their VMS Cover setting on or off (through their mailbox, through the phone menus, or using a VMS Cover button)

A VMS Transfer button can be configured to let a user transfer calls directly to the mailbox of other users.


When Do Calls Go to an Auto Attendant?

The Basic Edition voicemail supports the configuration of up to 9 auto attendant services to answer and redirect calls. If an auto attendant has been configured, it can be used to answer calls as follows:

Immediate Auto Attendant Service
One of the auto attendants can be specified as the Coverage Destination for a particular line. The call is presented immediately to that auto attendant.

Delayed/Optional Auto Attendant Service
The VMS Schedule setting of each line can be used to set whether unanswered calls should go to a selected auto attendant. The settings can be enabled for day service, night service, both or never (the default). The delay used before going to the auto attendant is set by the line's VMS Delay - Day and VMS Delay - Night settings as appropriate.