1.Click Incoming Call Management in the menu bar and then click Groups.
2.The list of groups is displayed.
The names of the groups are fixed.
This indicates the main purpose of the group.
This type of group can be set as the Coverage Destination of a trunk or trunk channel. It can be also the destination of calls routed using DID call mapping or call-by-call settings. Calling Group 1 is also used by the Simultaneous Page function (*70).
This type of group can be set as the Coverage Destination of a trunk or trunk channel. It can also be the destination of calls routed using DID call mapping or call-by-call settings.
•Night Service Group
When the system is put into night service, this group overrides the Coverage Destination of all trunks.
This option is only available for systems with their Mode set to PBX. By default the group contains the first extension on the system. For PRI and BRI trunks, it is fixed incoming destination for calls unless DID Mapping is applied to the call. It can also be selected as the destination for incoming SIP calls.
Users can be pickup calls currently alerting any member of a pickup group. They do not need to be a member of the group.
This settings indicates the order in which the idle group members are alerted when there is a call to the group. For full details see Group Call Distribution.
This type of group alerts all the idle groups members at the same time until answered.
This type of group alerts each idle group member in extension number order for 15 seconds each until answered. It starts with the available member after the last member to answer a group call.
The use of a number associated with a group depends on the group type:
•Calling, operator and hunt groups can be called internally using their extension number. The groups number can also be used as the target for call transfers. * can be used in front of the group extension number for a page call to the group.
•Pickup groups numbers are used to answer a call currently alerting any member of the group. For example, to pickup a call alerting members of pickup group 1, dial 661.
This indicates the number of users who are currently set as members of the group.