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IP Office Basic Edition - 1400 Series Phone User Guide R11.1 R11.1

> Using Voicemail

Voicemail Coverage On/Off

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Calls to your extension can be rerouted to your voicemail mailbox if you do not answer the call within a set number of rings, the default being 3 rings. This is called VMS Cover. The number of rings used for your extension is set by your system administrator.

If an extension has Call Coverage and VMS Cover active, a covered calls ring at the covered extension for the specified number of Call Coverage Rings. It will then start ringing the covering extension. If the covering extension does not answer, the call is routed to the voice mailbox of the extension that activated Call Coverage after the specified number of VMS Cover Rings. The count of VMS cover rings starts when the covered extension initially begins to ring. If the covering extension has Do Not Disturb active, the call is routed immediately to the voice mailbox of the extension that activated Call Coverage.

Users with VMS Cover turned on can activate Do Not Disturb to send ringing calls immediately to their voice mailbox.

Note that when your voicemail cover is off, you can still access the messages in your mailbox and other users can still use forwarding to send messages to your mailbox.

To create a VMS cover button: (1403/1408/1416)

1.Press the Admin soft key on the display.

If you access phone administration during a call, only the key speaker SPEAKER, key mute MUTE and key headset HEADSET buttons still affect the connected call.

2.Use the up arrow up or down down arrow arrow buttons to scroll to Telephone Programming. Press Select.

3.Press the programmable button you want to change. Alternatively:

Use the up arrow up or down down arrow arrows to scroll to Button Programming. Press Select.

At the Button: prompt press the button to edit or enter from the button number.

4.The current setting of that button is displayed.

3.Press Program and either dial #15 or use the up arrow up or down down arrow arrow buttons to scroll the display to VMS Cover and press Select.

4.The current setting of the button will now be set to VMS Cover.

Exit phone administration by pressing the key phone PHONE button. Alternatively use the Back button to move to another menu.

 

 

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© 2020 AVAYA
Issue 9.a.-
Wednesday, June 10, 2020