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IP Office Basic Edition - Analog Phone User Guide

> Call Handling

Transferring Calls

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Transferring a call lets you pass a call to another extension.

To transfer a call:

1.While on a call, press your phone's recall button (probably marked R or RECALL). The call is put on hold.

2.Make a call to the transfer destination. Then do one of the following:

Unsupervised/Blind Transfer
To transfer the call without announcing it hang up. You can do this as soon as you hear ringing. The transfer is complete.

Note that calls transferred to another extension will return (recall) to you extension if they remain unanswered at the other extension.

Supervised Transfer
To announce the call before completing the transfer, wait for the call to be answered. Press your phone's recall button again creates a conference between all the calls. You can then hang up to exit the conference.


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© 2018 AVAYA
Issue 2.a.-
Thursday, April 26, 2018