Making Page or Direct Calls

You can make calls that are automatically answered if the extension or extensions called support auto answer. There are two methods: page calls and direct voice calls, however the method for making both types of  call is much the same.

 

To Make a Direct Voice Call

For a call to an individual extension, putting * in front of the extension number of the user being called makes the call a direct voice call. If supported by the phone being called, the call is automatically answered after the called users hears 3 beeps.

Unlike a page call, the called user can also speak without having to take any further action if their phone has a handsfree microphone. Otherwise they need to pickup the handset to be heard.

If the user called is already on a call when you attempt a direct voice call to them, you call is turned into a normal waiting call.

1.If already on a call, end the call by pressing Drop or put it on hold by either pressing Hold or pressing the button which the call is on.
2.Dial * and then the extension number of the user.
•If the user's phone is idle and supports auto answer, you can speak and be heard by them immediately. You can also hear them.
•If you hearing ringing, then either the user called already has another call in progress or has a phone that does not support answer.

 

To Make a Page Call

Putting a * in front of the extension number of the group being called makes the call a page call. The group type is ignored, instead, all users who are members of the group, have phones that support auto answer and are currently not on another call, hear a single beep and can then hear you. However, you cannot hear the group members.

One of users being paged can answer the page if they want to. That turns the page call into a normal call between just you and the answering user.

2.If already on a call, end the call by pressing Drop or put it on hold by either pressing Hold or pressing the button which the call is on.
2.Dial * and then the extension number of the group.

 

To Page the Loudspeaker Device

The telephone system can include a connection to a loudspeaker paging device. To page this device make a normal internal call to the extension number 70. If you make an internal call to *70, you will page both the loudspeaker device and the available users in the calling group 71.

 

© 2011 Avaya LLC
- Issue 4.d.-
08:27, 16 November 2011
(make_a_page_or_direct_call.htm)

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Last Modified: 29/06/2011