Using Voicemail

The telephone system includes embedded voicemail and each extension on the system has a voicemail mailbox by default.

Except for special cases, for example the extensions connected to the fax machine and loudspeaker, the mailboxes are used when the extension has calls it does not answer within a set time (by default 15 seconds though this can be adjusted for each extension by the system administrator).

Your system administrator can also configure other methods of access including access to your mailbox from other phones.

Embedded Voicemail User Guide
The embedded voicemail system can operate two different ways, each of which uses different key presses once you have logged in to a mailbox. The modes are Intuity emulation mailbox mode and IP Office mailbox mode. Your system administrator will inform you which mode your system is using and provide the appropriate embedded voicemail user guide for that mode.


Accessing Your Mailbox

1.Press an idle intercom or call appearance button and dial 777.
To access your mailbox from another extension, dial 778 and enter your own extension number when asked which mailbox you want to access.
2.If your mailbox has an access code set, you will be prompted to enter it. Enter your access code and press #.
3.You will hear a prompt telling you how many messages you have. If you have any new messages the voicemail system will start playing your new messages.


Once a new message has been listened to, it is marked as 'old' and is automatically deleted after 24 hours. If you do not want the message deleted, you must mark it as 'saved' by pressing 5 while listening to the message.




© 2011 Avaya LLC
- Issue 4.d.-
08:27, 16 November 2011

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Last Modified: 18/04/2011