ETR Telephones

Feature Codes

The following feature codes can be dialed from most phones after pressing Feature. Most of these features can also be assigned to programmable buttons.




Do Not Disturb


This function allows you to switch do not disturb on or off.

" Cancel




This function allows you to send a recall or hook flash signal.

Save Number Redial


This function allows you to save the number dialed during a call and to redial that number when idle. This can be used when the number dialed does not answer.

Last Number Redial


This function allows you to redial the last external number dialed.

Conference Drop


This function allows you to select and drop a call from a conference.



This function allows you to turn privacy on or off. When on, other extensions are not able to bridge into your calls.

Call Forward


This function allows you to redirect all your calls to another number. If the system administrator has configured your for Remote Call Forwarding, you can forward calls externally by specifying a personal speed dial as the destination.

Call Forward Cancel


Account Code Entry


This function allows you to enter an account code prior to making a call or during a call.

Voice Mailbox Transfer


This function allows you to transfer your current call to another extension's mailbox. Your current call is put on hold and you enter the target extension number to indicate the mailbox required.

VMS Cover


This function allows the you to switch use of voicemail coverage for your extension on or off.

Caller ID Name Display


This function allows you to swap the display of caller ID name and number information on the phone.

Caller ID Inspect


This function allows you to see the caller ID of a call on another line without interrupting the current call to which you are connected.

Call Coverage


This function allows you to switch call coverage on or off. When on, any calls to you that ring unanswered also start ringing at your call coverage extension.

Station Lock


This function allows you to lock and unlock your extension from being used to make calls. When selected, you are prompted to enter a four digit code after which the extension is locked. If the extension is already locked, use of this function prompts for reentry of the four digit code to unlock the extension.

Station Unlock


This function can only be used by the first two extensions in the system. It allows the user to unlock any extension without needing to know the code that was used to lock that extension.

Caller ID Log


This function allows you to view the phone system's call log of all caller IDs of calls received by the system. To use this you must be one of the three extensions configured for call ID logging by your system administrator.

Hot Dial


This function allows you to dial a stored number without first going off hook or pressing the SPEAKER button.

Message Alert Notification


This function allows you to see the current state of other user's message waiting lamps. It is used in conjunction with other users for which you have Auto Dial - Intercom buttons.

Absent Message


This function allows you to set or clear an absent message for display on you phone. When set, the absent message is also displayed on other extensions when they call the user.

Contact Closure 1


This function you to operate the system's contact closure 1 or 2 connection. To use this you must be a member of the system's contact closure group.

Contact Closure 2


System Release


Displays the core software level that the system is running.

System IP Address


Displays the IP address of the systems LAN port.

SD Card Serial Number


Displays the feature key number of the System SD card. This is the number used for validation of licenses entered into the system configuration.

System Speed Dial

600 to 699

Dial the selected system speed dial number.

Personal Speed Dial

80 to 99

Dial the selected personal speed dial number.

DND Exception Numbers

700 to 719

Set a DND exception number.


© 2011 Avaya LLC
- Issue 3.a.-
14:26, 21 February 2011

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Last Modified: 13/02/2011