Telephony Features

Dial Plan

Extension Numbering

IP Office Essential Edition - IP Office Essential Edition - Basic Edition systems can be configured to use either a 2-digit or 3-digit numbering for user extensions.

If 2-digit numbering is selected, the extensions are numbered 10 to 57. This numbering cannot be changed. In 2-digit mode only 48 extensions are supported.
If 3-digit numbering is selected, the extensions are numbered from 100 upwards. This numbering can be changed in the range 100 to 579 using IP Office Manager. In 3-digit mode a maximum of 100 extensions are supported.
In both cases, those extensions not matched by physical ports are automatically assigned as phantom extensions.
The system numbering mode can be changed through the phone based administration menus,

 

Special Dialed Numbers

The following can be dialed after selecting an Intercom or call appearance button or simply going off hook.

Function

Number

Description

Operator

0

Dials the first extension in the system.

Extension Pickup

6

Answer the call alerting at another extension. Dial 6 followed by the extension number.

Group Pickup

66

GroupDial 66 followed by the pickup group number (1 to 4).

Line Pickup

68

Answer the call alerting on a particular line. Dial 68 followed by the line number.

Loudspeaker

70

Makes a call to the extension configured as the system's Loudspeaker Paging extension.

Calling Group

7

Group calling. Dial 7 followed by the calling group number (1 to 4).

Operator Group

75

Operator group. This is supported only on systems with their System Mode set to PBX System.

Modem Port

76

Modem port. Used for remote access for configuration.

Hunt Group

77

Dial 77 followed by the hunt group number (1 to 6).

Voicemail Access

777

Connects the extension to the extension user's own mailbox.

Remote Voicemail

778

Connects the extension to prompts to specify the mailbox required.

Auto Attendant

78

Auto attendant numbers. See the section Auto Attendant Numbers below.

Idle Line Pickup

8

Dial 8 followed by the line number (01 to 64).

ARS Selector

8

Seize an available trunk in the ARS selector group (65 to 99). This is supported only on systems with their System Mode set to PBX System.

External Call

9

Key System: Start an outgoing external call without first selecting a line appearance button. The line used is automatically selected Automatic Line Selection.

PBX System: Optional external dialing prefix. The use of 9 can be removed or swapped with 0 (the operator number).

Intercom Call

*

Prefix * in front of an internal number will attempt to make an intercom voice signal call where the caller can speak over the destination's phone speaker. If the destination cannot auto answer, the call becomes a normal call.

Simultaneous Page

*70

Make a page call to both the users in Calling Group 1 and to the extension configured as the system's Loudspeaker Paging extension.

 

Auto Attendant Numbers

Dialing the appropriate number shown in the table below allows recording and playback of the matching auto attendant prompt. It is important to remember that callers always hear two prompts, a greeting prompt and then a menu prompt. In addition that may also hear the emergency greeting first if it has been activated.

 

Auto Attendant

Greeting Prompts

1

2

3

4

5

6

7

8

9

Morning Greeting

7811

7812

7813

7814

7815

7816

7817

7818

7819

Afternoon Greeting

7821

7822

7823

7824

7825

7826

7827

7828

7829

Evening Greeting

7831

7832

7833

7834

7835

7836

7837

7838

7839

Out of Hours Greeting

7851

7852

7853

7854

7855

7856

7857

7858

7859

Emergency Greeting

7861

7862

7863

7864

7865

7866

7867

7868

7869

Action Prompts

 

 

 

 

 

 

 

 

 

Morning Menu

7841

7842

7843

7844

7845

7846

7847

7848

7849

Afternoon Menu

7871

7872

7873

7874

7875

7876

7877

7878

7879

Evening Menu

7881

7882

7883

7884

7885

7886

7887

7888

7889

Out of Hours Menu

7891

7892

7893

7894

7895

7896

7897

7898

7899

Auto Attendant Access

7801

7802

7803

7804

7805

7806

7807

7808

7809

The Auto Attendant Access numbers allow internal access to an auto attendant. Calls can be transferred to these numbers.

 

 

© 2011 AVAYA
- Issue 3.b.-
11:29, 22 March 2011
(dial_plan.htm)

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others.

All trademarks identified by (R) or TM are registered trademarks or trademarks respectively of Avaya Inc. All other trademarks are the property of their respective owners.

Last Modified: 10/01/2011