Telephony Features

One Touch Transfer

IP Office Essential Edition - IP Office Essential Edition - Basic Edition 6.1 and higher supports one touch transfer operation with a number of different button types. With a call currently connected, the user can start the transfer process by pressing a button pre configured for the destination rather than having to first press TRANSFER.

The button types that support this operation are listed below. Buttons programmed for voice or page calls can be used.

Auto Dial ICM
Auto Dial ICM - Page
Group Calling - Ring
Group Calling - Page
Group Hunting - Ring
Group Hunting - Page
Simultaneous Page

 

1.With a currently connected call, the user starts the transfer by pressing the button programmed for the transfer destination.
2.The system seizes an Intercom or call appearance button. If no button is available, the button press is ignored.
3.When an button is seized, the system puts the connected call on hold pending transfer and makes the voice or page call to the transfer destination.
4.The user can switch between calls using the appropriate button for each call.
If the transfer destination is busy, the transfer cannot be completed. The user should press the appropriate appearance button for the held call to reconnect to the caller.
5.The user can complete the transfer by going on hook by either:
Replacing the handset, pressing SPEAKER or pressing HEADSET depending on how they were handling the call being transferred.
Pressing TRANSFER.
Selecting the Complete soft key on the display.

 

Calls transferred using one touch transfer are still subject to voicemail coverage or transfer return in the same way as normal transferred calls.
Using this feature and trying to complete a transfer to a door-phone, or a loudspeaker paging extension, is not allowed. The transfer attempts is dropped and the original call remains on hold.

 

© 2011 AVAYA
- Issue 3.b.-
11:29, 22 March 2011
(one_touch_transfer.htm)

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others.

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Last Modified: 14/01/2011