Using Voicemail

Outcalling

You can have the voicemail system call a number that you have set whenever you receive a new message. This option is only supported on systems running IP Office Release <%BOMBAY%> or higher. Embedded voicemail outcalling only supports a single destination number with no escalation and no time profiles.

digit stardigit 0digit 7 Outcalling

digit arrowdigit 0 Listen to settings

digit arrowdigit 1 Set destination number and timeout

digit arrowdigit 6 Switch outcalling off

digit arrowdigit 9 Switch outcalling on

Each outcalling call alert will ring for a duration that you can set, the default is 15 seconds. If the call is not answered, it will end the call. If the outcalling call is answered, you will be prompted to enter your mailbox access code. If you don't have an access code set, it will ask for your extension number instead. The outcalling call is ended if:

You press *# to indicate that you do not want any more outcalling calls for the current new messages.
You enter the wrong access code 3 times.
More than 5 minutes passes with no response.

Up to 4 outcalling calls are attempted, with a minimum of 15 minutes between calls, unless you answer and press *# or access your mailbox by another method. If you receive any more new messages in the meantime they do not restart the outcalling attempts.

 

To Set Your Outcalling Destination

1.Log in to your mailbox.
2.Press *07 to access your outcalling settings.
3.Press 1.
4.Press 2 for number entry.
5.Press 1 and then enter the number which you want outcalling to call. Remember to include any external dialing prefix that you would normally dial to make the call.
A * in the number is treated as a pause (1.5 seconds) in the dialing.
You can also use internal numbers as your outcalling destination. The calls will follow any internal forwarding and will honor do not disturb. However the outcalling attempt is ended if the call goes to voicemail.
6.Press # to finish number entry.

 

To Set Your Outcalling Timeout

The timeout control how long the outcalling call will ring the destination number before hanging up if not answered. The default is 15 seconds.

1.Log in to your mailbox.
2.Press *07 to access your outcalling settings.
3.Press 1.
7.Press 3 for timeout entry.
8.Enter a number between 5 and 59 and then press #.

 

Turning Outcalling On

1.Log in to your mailbox.
2.Press *07 to access your outcalling settings.
3.Press 9 to switch outcalling on.

 

Turning Outcalling Off

1.Log in to your mailbox.
2.Press *07 to access your outcalling settings.
3.Press 6 to switch outcalling off.

 

© 2011 AVAYA
- Issue 3.a.-
14:26, 21 February 2011
(outcalling.htm)

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others.

All trademarks identified by (R) or TM are registered trademarks or trademarks respectively of Avaya Inc. All other trademarks are the property of their respective owners.

Last Modified: 13/02/2011