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Handset display reads “No Service”

If the handset display reads No Service then the base station has lost connectivity to IP Office. Navigate the Administrator Setting menu to view error information and attempt to resolve the error using the information in the following table.

For more information, see Error information.

Error message Resolution
No Configuration Server The base station could retrieve configuration data from IP Office.

Verify the IP connectivity.

No Connection Verify the IP connectivity.
Not Configured The base station is not configured on IP Office.

Verify the configuration in IP Office Manager. Specifically, check that the base station's MAC Address is configured correctly.

Wrong Market The IP Office system companding law does not match the market for the base station.

If the IP Office system operating mode uses companding law of mu-law and market=Global, it is a match.

If the IP Office system operating mode uses companding law of a-law and the market=EU, it is a match.

Any other configuration is a mismatch.