US Technical Tips

011: Integrated Messaging Client

22nd February 2003

Product: Integrated Messaging Client Version: IP Office 1.3(x) Revision: 1.0


Tier IV have been receiving requests on installing the IP Office Integrated Messaging client.

Operating Environment

All Microsoft Windows Operating systems. Microsoft Outlook 95/97/2000.

The following Technical Tip assumes the following. Please ensure that you can answer Yes to the following points before continuing.

  1. The user who logs on to the PC has local Administrative rights and may therefore install applications. If the user does not have Local Administrative rights on the PC, do not attempt to continue the install, unless these rights have been provided at least on a temporary basis for the install to complete.

  2. Outlook is installed and configured on the workstation.

  3. The Integrated Messaging Server has already been installed and is running.

  4. Note: The IMS Client must not be installed on the same Server as the Voicemail Pro / IMS Server.

Installing the IMS Client Software

The following describes the installation of the IMS Client Software onto the workstation.

  1. Place the Voicemail Pro CD in the CD Rom drive or browse to the directory where the files have been copied.

  2. Double Click on Setup.exe to start the install. When prompted Choose the preferred Language and select OK.

  3. Select Next to accept the Default Installation Directory or choose a new installation directory and then select next.

  4. Select Yes to Confirm Folder Creation.

  5. When prompted for the components to install Choose Client Installation and select Next.

  6. Select Next to the Program Folder screen.

  7. Select Next to Start Copying Files.

  8. When Completed Select Finish.


The IMS Client Software has now been installed onto the PC, and there should be an IMS Client Shortcut on the Desktop.

Please Note: - It is only when this is selected that the various components are installed into Outlook.

Installing the IMS Client to interact with Outlook

The following describes the installation of the IMS Client software that will allow Outlook to interact with the Voicemail Server.

Recommendation: Save and close all applications prior to the installation as the PC will need to be restarted after the install.

  1. Double Click on the IMS Client Icon to begin the installation process.

  2. Choose the preferred Language and select OK.

  3. Select Next to the Welcome Screen.

  4. Choose Next for the Default Folder Location, or browse to select a new folder, then select Next.

  5. When the Personalize IMS Client Setup Screen Appears the following information is required.

    1. Voicemail Mailbox: This is the Entry as it appears in the Username Field of the IP Office User Profile Screen. This is case sensitive. **

    2. IMS Server: This is the name of the IMS / Voicemail Pro Server.

  6. 6) When prompted to Restart the PC, Select Finish to restart the PC, or select No and Finish if you wish to restart at another time. Please note that if you attempt to open Outlook without restarting you will receive an error that a component has not been installed correctly. It is therefore recommended that you restart the PC when prompted.

** If this information is entered incorrectly, the IMS client will not connect to the IMS Server.


Post Installation Verification

If the above details have been followed, after the User has logged back onto the workstation and opened Outlook, select the following to verify that the IMS Client has connected to the IMS Server correctly.

Typically when starting Outlook if there is a connection error, a message should be received while Outlook is starting, asking for a user name and password.

  1. On the Outlook Menu Bar, Select Tools - Integrated Messaging. If the IMS Client has connected you should only have the option to Disconnect. If this is the case you have successfully installed the IMS Client on the workstation.

  2. A further indication will be a Telephone Icon in the mail message. If the Client has not been installed, this icon will not be displayed.