US Technical Tips

024: IP Office Control Units with Test Configurations

12th November 2003

Product: IP Office Control Units Version: All To Date


Following a number of queries from the field and the completion of an internal investigation, Avaya has identified that a number of IP Office Control Units have been shipped from the factory with test configurations installed. These are normally deleted prior to shipment but in some instances this has not happened.

This has been addressed in the factory; however as a result there are now a number of units in the field with the test configuration. Unfortunately, we cannot confirm how many units have been shipped like this. If you identify one of these units, it is a simple task to restore the unit to the default settings prior to connection of any expansion boxes or devices (see below). The A Law / Mu Law setting should also be checked to ensure it is correct for the region (see below).

Affected Units

Control Units that could be affected include 403, 406 and 412 that have been manufactured since February 2003.


Procedure for defaulting an IP Office

Using the IP Office Manager application, select the Advanced option from the File menu and then Erase Config (factory default).

The Erase Config command removes the active configuration from the Control Unit and restores it to the factory default. (In order to complete this operation you must enter the System Password.) It is useful to remember that the regional settings of the Manager PC are used to set the Locale within the IP Office configuration, when first loaded. When a new or defaulted systemís configuration is first opened in Manager, the systemís Locale is set to match that of the PC running Manager. This Locale can be changed through the System form if required. The systemís Locale sets the default ringing patterns and caller display settings.

If you need to check the Windows Regional Settings, these can be found as follows:

Please note that defaulting the Control Units at the beginning of an installation is considered best practice.

Procedure for checking the A Law / Mu Law setting

Using the IP Office Manager application, select the following:

Select the method of audio compression for voice calls between ALAW and ULAW (also called MU-LAW or A-Law). As a general rule ULAW will only apply to USA / Japan; consult the IP Office Installation manual for full details of regional settings before configuring this option.