EMEA IP Office Technical Tip

048: CCC v4.0 - Duplicate information within Line form may cause incorrect historical information

6th October 2004 - Full PDF Text Version


Issues within CCC historical reporting may be experienced when the customer configuration has been configured with duplicated information.

In this example, the clips below show a customer configuration with two PRI circuits. If the "Telephone Number" fields are populated with duplicate information, this may cause fewer calls to be counted within the reports. This applies to any line type.

To overcome this issue, please ensure that any information entered into these fields is unique.