IP Office Technical Tip (Region: Global)

064: Unable to Playback Campaign Wav Files in Web Browser

23rd June 2005 - Full PDF Text Version


VoiceMail Pro Release 3.0.13

Note: The VoiceMail Pro Web Campaign Server component is only supported on a Microsoft Windows Server Platform.



After installing or upgrading an existing Web Campaign it is not possible to playback a WAV file using the Web Browser.

When clicking on the WAV Icon in the Web Browser at the bottom of the Browser window the path to the Wav file may be shown as follows http://servername/campaigns/Campaign_name/msg00001.wav.

This Virtual Web Server may however not exist in the Internet Information Server. By Default only the Campaign Directory is created.

To resolve this problem, create the necessary virtual directory on the Web Server as follows: