Full PDF Text Version8th July 2005 - Full PDF Text Version
The minimum PC specifications have been updated in order to provide a comprehensive list of supported hardware for the IP Office Client and Server applications. These specifications are detailed below.
This document supersedes any previously issued document concerning PC specifications for V3.0 applications.
Applications System Requirements:
Any IP Office system.
Any desktop telephone.
Ethernet attached PC running Microsoft Windows 2000/2003/XP Professional, with the following minimum supported specification:
Key:
VM Lite - Voicemail Lite.
VM Pro - Voicemail Pro.
IMS - Integrated Messaging Pro.
CM - Campaign Manager.
TTS - Text To Speech.
IVR - Third Party Database Access.
CBC - Compact Business Center.
CCC - Compact Contact Center.
MMM - Multimedia Modules.
|
Applications |
Minimum PC Resources |
Intel Pentium |
Intel Celeron |
AMD |
Notes |
|
VM Lite |
256MB RAM |
Any 1.4GHz |
Any 1.7GHz |
Any 1.4GHz |
Attempting to run the applications on lower specification PC’s may cause degradation of operation and will not be supported. |
|
VM Pro |
256MB RAM |
Any 1.4GHz. |
Any 1.7GHz. |
Any 1.4GHz. |
To avoid replacing the server when adding new applications we recommend that a Pentium 4 2.8GHz (or equivalent) is used when possible. |
|
VM Pro |
512MB RAM |
Pentium 4 2.8GHz. |
Not tested |
Athlon XP 3000+ All Athlon 64 chips. |
If the database being queried is located on the VM Pro server the query speed of the database will be affected by the amount of memory available. Please take into account the memory requirements of the database being queried. |
|
VM Pro |
512MB RAM 20GB free disk space. |
Pentium 4 2.8GHz |
Not tested |
Athlon XP 3000+ All Athlon 64 chips. |
|
|
VM Pro |
512MB RAM |
Pentium 4 |
Not tested |
Athlon XP 3000+ All Athlon 64 chips . |
|
|
VM Pro |
512MB RAM 10GB free disk space. |
Pentium 4 2.8GHz |
Not tested |
Athlon XP 3000+ All Athlon 64 chips. |
VM Pro and CCC can be run on the same server up to a maximum of 25 agents, 8 ports of VM Pro and on Windows server operating systems only. |
|
VMP |
512MB RAM 10GB free disk space. |
Pentium 4 2.8GHz. |
Not tested |
Athlon XP 3000+ All Athlon 64 chips. |
The client PC needs to be Pentium III, 800MHz with 128MB RAM minimum. |
|
CCC |
512MB RAM |
Any 1.4GHz. |
Any 1.7GHz. |
Any 1.4GHz. |
|
|
CCC |
512MB RAM 10GB free disk space. |
Pentium4 2.8GHz. |
Not tested |
Athlon XP 3000+ All Athlon 64 chips are supported |
The database must be run with full SQL; MSDE is not supported with MMM. |
|
VM Pro |
512MB RAM 10GB free disk space. |
Pentium4 2.8GHz. |
Not tested |
Athlon XP 3000+ All Athlon 64 chips. |
The database must be run with full SQL; MSDE is not supported with MMM. |
|
Conferencing Center |
512MB RAM 80GB free disk space. |
Pentium4 2.8GHz. |
Not tested |
Athlon XP 3000+ All Athlon 64 chips. |
Windows XP Professional, 2000 Professional can be used but would typically support a maximum of 10 web clients. To support more than 10 clients a server with IIS will be required. |
|
CBC/SMDR |
256MB RAM 10GB free disk space. IE5.5 or higher |
Pentium III 500MHz. |
Celeron3 800Mhz |
Athlon B 650MHz |
The Delta Server and CBC can be installed on either the same PC or on separate PC's. In both cases these are the minimum PC specifications. |
|
Applications |
Minimum PC Resources |
Intel Pentium |
Intel Celeron |
AMD |
Notes |
|
Conferencing Web Client |
Internet Explorer 6 or above. |
Any. |
Any. |
Any. |
Any desktop machine can be used as long as it is capable of running IE6. |
|
Phone Manager Lite/Pro |
64MB RAM and 50Mb of free disk space |
266Mhz |
Not tested |
Not tested |
A sound card is needed if audio features are required. |
|
SoftConsole |
64MB RAM with 1GB of free disk space |
Pentium II 400MHz clock speed |
Celeron 2 533Mhz clock speed |
Athlon B 650MHz clock speed |
A maximum of four SoftConsole applications can be run per system (a license controls the number of simultaneous SoftConsole users). A sound card is needed if audio features are required. |
|
ContactStore Web client |
Internet Explorer 5 or above. |
Any |
Any |
Any |
Any desktop machine can be used as long as it is capable of running IE5 |
|
IP Office Manager |
64MB RAM and 50Mb of free disk space |
266Mhz |
Not tested |
Not tested |
Windows Operating System support for 3.0 |
The range of Windows operating systems against which IP Office 3.0 applications are tested and supported has been expanded to include Windows 2003 server. The following table gives a summary of the Server & Client Operating Systems (OS) on which various IP Office applications are tested and supported for IP Office 3.0.
|
Microsoft Server OS's1 |
IP Office Manager |
CBC2 |
CCC v5 Server |
VM Lite |
VM Pro3 |
SMDR6 |
Conferencing Center Server |
|
Windows 2000 server (SP4) |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Windows 2003 server |
Yes |
Yes |
Yes7 |
Yes |
Yes |
Yes |
Yes |
|
Windows XP Professional (SP2) |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
No |
|
Microsoft Client OS's1 |
IP Office Manager |
CBC2 |
CCC Clients incl. iContact |
VM Lite |
VM Pro3 |
Soft-Console |
Phone Manager |
Conferencing Center Client5 |
|
Windows XP Professional (SP2) |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Windows 2000 Professional (SP4) |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Windows 98 |
Yes |
Yes |
No |
No |
No |
Yes |
Yes4 |
Yes |
Notes:
Windows ME, Windows 95 and NT4 Operating Systems are no longer supported by Avaya.
CBC requires the associated Delta Server application to be installed on a Windows 2000/XP workstation or a 2000/2003 server. Windows 2003 server requires Delta Server 4.0(33) or above.
IMS and Web Campaigns options within Voicemail Pro are only supported on Windows Servers. Aspects of operation such as Voicemail to E-mail, Integrated Messaging Pro (IMS), Web Campaigns, etc, are subject to further requirements. Please refer to the Voicemail Installation and Administration manual. Integrated Messaging Pro (IMS) is supported on Microsoft Exchange 5.5, 2000 and 2003. The R3.0GA release of Voicemail Pro does not support IMS operation with Outlook 2003 operating in cache mode. The R3.0 maintenance release will provide this support.
For Phone Manager / iPhone Manager Pro Avaya recommends the use of Windows XP/2000.
Conferencing Center Web Client simply requires Internet Explorer 6.0 or higher (no other application required).
Although a server application, IP Office SMDR can also run on a Windows 2000, 2003 and Windows XP client Operating Systems but should not run on the same PC as a CBC or CCC Delta Server.
Multimedia CCC operation on Windows 2003 server will require CCC v5 (planned May 05). Windows XP Professional, Windows 2000 Professional can be used but would typically support a maximum of 10 web clients. Microsoft Internet Information Service (IIS) installed capable of supporting as many web clients as required (please refer to Microsoft for licensing).
|
Operating System |
Current Service Pack and Date of Availability |
Next Update and Estimated Date of Availability |
Notes |
|
Windows NT Workstation & Windows NT Server 4.xx |
SP6a and SP6a November 30, 1999 |
No further updates planned. |
|
|
Windows 2000 Professional, Windows 2000 Server, Advanced Server and Datacenter Server |
SP4 June 26th 2003 |
TBD |
|
|
Windows XP Home Edition |
SP2 August 9, 2004 |
TBD |
– |
|
Windows XP Professional |
SP2 August 9, 2004 |
TBD |
Details of how to configure IP Office applications for operation with SP2 are contained with in the IP Office Tech Tip Bulletin 49 - issued Oct 2004 |
|
Windows Server 2003 |
N/A |
SP1 2nd Half of 2005 |
Avaya are currently testing the beta release of SP1 and will provide support as part of the R3.1 release planned for Nov 2005. |