IP Office Technical Tip (Region: Global)

080: PC and Operating System Requirements for IP Office Applications

8th July 2005 - Full PDF Text Version

 

The minimum PC specifications have been updated in order to provide a comprehensive list of supported hardware for the IP Office Client and Server applications. These specifications are detailed below.

This document supersedes any previously issued document concerning PC specifications for V3.0 applications.

 

Applications System Requirements:

 

Key:

 

Server Applications dependencies:

Applications

Minimum PC Resources

Intel Pentium

Intel Celeron

AMD

Notes

VM Lite

256MB RAM

Any 1.4GHz

Any 1.7GHz

Any 1.4GHz

Attempting to run the applications on lower specification PCs may cause degradation of operation and will not be supported.

VM Pro

256MB RAM

Any 1.4GHz.

Any 1.7GHz.

Any 1.4GHz.

To avoid replacing the server when adding new applications we recommend that a Pentium 4 2.8GHz (or equivalent) is used when possible.

VM Pro
+ IMS
+ CM

512MB RAM

Pentium 4 2.8GHz.

Not tested

Athlon XP 3000+

All Athlon 64 chips.

If the database being queried is located on the VM Pro server the query speed of the database will be affected by the amount of memory available. Please take into account the memory requirements of the database being queried.

VM Pro
+ IVR
+ TTS

512MB RAM

20GB free disk space.

Pentium 4 2.8GHz

Not tested

Athlon XP 3000+

All Athlon 64 chips.

 

VM Pro
+ ContactStore

512MB RAM

Pentium 4
2.8GHz

Not tested

Athlon XP 3000+

All Athlon 64 chips .

 

VM Pro
+ CCC

512MB RAM

10GB free disk space.

Pentium 4

2.8GHz

Not tested

Athlon XP 3000+

All Athlon 64 chips.

VM Pro and CCC can be run on the same server up to a maximum of 25 agents, 8 ports of VM Pro and on Windows server operating systems only.

VMP
+ CBC

512MB RAM

10GB free disk space.

Pentium 4 2.8GHz.

Not tested

Athlon XP 3000+

All Athlon 64 chips.

The client PC needs to be Pentium III, 800MHz with 128MB RAM minimum.

CCC

512MB RAM

Any 1.4GHz.

Any 1.7GHz.

Any 1.4GHz.

 

CCC
+ MMM

512MB RAM

10GB free disk space.

Pentium4 2.8GHz.

Not tested

Athlon XP 3000+

All Athlon 64 chips are supported

The database must be run with full SQL; MSDE is not supported with MMM.

VM Pro
+ CCC
+ MMM

512MB RAM

10GB free disk space.

Pentium4 2.8GHz.

Not tested

Athlon XP 3000+

All Athlon 64 chips.

The database must be run with full SQL; MSDE is not supported with MMM.

Conferencing Center

512MB RAM

80GB free disk space.

Pentium4 2.8GHz.

Not tested

Athlon XP 3000+

All Athlon 64 chips.

Windows XP Professional, 2000 Professional can be used but would typically support a maximum of 10 web clients. To support more than 10 clients a server with IIS will be required.

CBC/SMDR

256MB RAM

10GB free disk space.

IE5.5 or higher

Pentium III 500MHz.

Celeron3

800Mhz

Athlon B 650MHz

The Delta Server and CBC can be installed on either the same PC or on separate PC's. In both cases these are the minimum PC specifications.

 

Client Applications dependencies:

Applications

Minimum PC Resources

Intel Pentium

Intel Celeron

AMD

Notes

Conferencing Web Client

Internet Explorer 6 or above.

Any.

Any.

Any.

Any desktop machine can be used as long as it is capable of running IE6.

Phone Manager Lite/Pro

64MB RAM and 50Mb of free disk space

266Mhz

Not tested

Not tested

A sound card is needed if audio features are required.

SoftConsole

64MB RAM with 1GB of free disk space

Pentium II 400MHz clock speed

Celeron 2 533Mhz clock speed

Athlon B 650MHz clock speed

A maximum of four SoftConsole applications can be run per system (a license controls the number of simultaneous SoftConsole users). A sound card is needed if audio features are required.

ContactStore Web client

Internet Explorer 5 or above.

Any

Any

Any

Any desktop machine can be used as long as it is capable of running IE5

IP Office Manager

64MB RAM and 50Mb of free disk space

266Mhz

Not tested

Not tested

Windows Operating System support for 3.0

 

Operating Systems

The range of Windows operating systems against which IP Office 3.0 applications are tested and supported has been expanded to include Windows 2003 server. The following table gives a summary of the Server & Client Operating Systems (OS) on which various IP Office applications are tested and supported for IP Office 3.0.

Microsoft Server OS's1

IP Office Manager

CBC2

CCC v5 Server

VM Lite

VM Pro3

SMDR6

Conferencing Center Server

Windows 2000 server (SP4)

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Windows 2003 server

Yes

Yes

Yes7

Yes

Yes

Yes

Yes

Windows XP Professional (SP2)

Yes

Yes

Yes

Yes

Yes

Yes

No

 

Microsoft Client OS's1

IP Office Manager

CBC2

CCC Clients incl. iContact

VM Lite

VM Pro3

Soft-Console

Phone Manager

Conferencing Center Client5

Windows XP Professional (SP2)

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Windows 2000 Professional (SP4)

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Windows 98

Yes

Yes

No

No

No

Yes

Yes4

Yes

Notes:

  1. Windows ME, Windows 95 and NT4 Operating Systems are no longer supported by Avaya.

  2. CBC requires the associated Delta Server application to be installed on a Windows 2000/XP workstation or a 2000/2003 server. Windows 2003 server requires Delta Server 4.0(33) or above.

  3. IMS and Web Campaigns options within Voicemail Pro are only supported on Windows Servers. Aspects of operation such as Voicemail to E-mail, Integrated Messaging Pro (IMS), Web Campaigns, etc, are subject to further requirements. Please refer to the Voicemail Installation and Administration manual. Integrated Messaging Pro (IMS) is supported on Microsoft Exchange 5.5, 2000 and 2003. The R3.0GA release of Voicemail Pro does not support IMS operation with Outlook 2003 operating in cache mode. The R3.0 maintenance release will provide this support.

  4. For Phone Manager / iPhone Manager Pro Avaya recommends the use of Windows XP/2000.

  5. Conferencing Center Web Client simply requires Internet Explorer 6.0 or higher (no other application required).

  6. Although a server application, IP Office SMDR can also run on a Windows 2000, 2003 and Windows XP client Operating Systems but should not run on the same PC as a CBC or CCC Delta Server.

  7. Multimedia CCC operation on Windows 2003 server will require CCC v5 (planned May 05). Windows XP Professional, Windows 2000 Professional can be used but would typically support a maximum of 10 web clients. Microsoft Internet Information Service (IIS) installed capable of supporting as many web clients as required (please refer to Microsoft for licensing).

 

Windows Operating System Service Pack Support

Operating System

Current Service Pack and Date of Availability

Next Update and Estimated Date of Availability

Notes

Windows NT Workstation & Windows NT Server 4.xx

SP6a and SP6a

November 30, 1999

No further updates planned.

 

Windows 2000 Professional, Windows 2000 Server, Advanced Server and Datacenter Server

SP4

June 26th 2003

TBD

 

Windows XP Home Edition

SP2

August 9, 2004

TBD

Windows XP Professional

SP2

August 9, 2004

TBD

Details of how to configure IP Office applications for operation with SP2 are contained with in the IP Office Tech Tip Bulletin 49 - issued Oct 2004

Windows Server 2003

N/A

SP1

2nd Half of 2005

Avaya are currently testing the beta release of SP1 and will provide support as part of the R3.1 release planned for Nov 2005.