IP Office Technical Tip (Region: Global)

085: Tracing SoftConsole via the integrated Debug Tool

3rd August 2005 - Full PDF Text Version


SoftConsole has an integrated Debug Tool that can be used to assist in diagnosing issues. Avaya may require the traces provided by this tool in order to resolve an issue. This tool needs to be enabled for each instance of SoftConsole that requires diagnosis. This can be done as follows:

  1. Click on Start | Programs | IP Office.

  2. Highlight SoftConsole, then right-click and select Properties.

  3. On the Short Cut tab there is a field titled Target.

  4. Place the cursor at the end of the row after the quote, press the spacebar once and type –debug.

  5. Click OK then restart SoftConsole


The Debug tool logs to a file called SoftConsole.log. This file is stored in the SoftConsole directory. This file does not log anywhere else. It is rewritten each time SoftConsole is launched so needs to be copied to another directory immediately after testing is complete.