IP Office Technical Tip (Region: Global)

086: Tracing Phone Manager via the integrated Debug Tool

3rd August 2005 - Full PDF Text Version


IP Office Phone Manager has an integrated Debug tool that can be used to assist in diagnosing issues. Avaya may require the traces provided by this tool in order to resolve an issue. This tool needs to be enabled for each instance of Phone Manager that requires diagnosis. This can be done as follows:

  1. Click on Start | Programs | IP Office.

  2. Highlight Phone Manager, then right-click and select Properties.

  3. On the Short Cut tab there is a field titled Target.

  4. Place the cursor at the end of the row after the quote, press the spacebar once and type –debug.

  5. Press OK and restart Phone Manager.


Once it has been restarted there will now be a new ‘File’ button. Click this and select Debug. This launches the Debug Window, which also logs to a file named PMTrace. This file is limited in size and will overwrite itself. It is located in:

C:\Documents and Settings\(User Name)\MyDocuments\Avaya\IP400\PhoneManager

Pressing Freeze and Clear on the Debug window will only affect the Debug window and not the PMTrace file. However, the PMTrace file will be overwritten each time Phone Manager is launched so needs to be copied to another directory immediately after testing is complete.