IP Office Technical Tip (Region: Global)

087: CCC V4 and V5 Delta Server Reports "Comms Failure"

3rd August 2005 - Full PDF Text Version


IP Office Compact Contact Center (CCC) Delta server will not connect to the IP Office and reports ‘comms failure’ when non-alphanumeric characters are entered in the user name or full name field for users or in the name field of groups.

Examples of non-alphanumeric characters include commas, slashes, quotes, @ or "-".

Permitted characters include: a-z, A-Z, and the space character.

CCC requires a unique name for users and groups. A hunt group cannot have the same name as a user’s full name or user name.

Hunt Groups names should use 12 or fewer characters.