IP Office Technical Tip (Region: Global)

098: CCC Reporting with Phone Manager PC Softphone

27th October 2005 - Full PDF Text Version


Avaya IP Office Phone Manager PC Softphone can have call data reported to the IP Office CCC software as agent data by having the ‘Force Login’ option checked with a blank ‘Login Code’.

Standard CCC agents who login to a telephone must have Forced Login checked and a code entered in order for CCC software to recognize them as Agent with call data.