Full PDF Text Version18th August 2006 - Full PDF Text Version
Compact Business Center (CBC) is a reporting package designed for very small businesses to measure their call traffic to help better manage their business.
CBC allows a user to see either the Real-Time or Historical status of up to 3 agent groups within IP Office, or the entire system. Previous documentation has incorrectly identified that the statistics available per group were identical to the statistics available per system. This is not the case. This document provides clarification on which statistics are available by either system or group as detailed in the table below:
CBC Statistics Available
|
Per System Calls Presented Calls Answered Calls Lost Outgoing Completed Queued Calls Available Agents Available Lines Active Outgoing Calls Active Incoming Calls |
Per Agent Group Calls Presented Calls Answered Calls Lost Outgoing Completed Queued Calls
|
For customers who require the visibility of available agents and lines, as well as active incoming and outgoing calls, on a per group basis; a Compact Contact Center is recommended.