27th March 2007 - Full PDF Text Version
This document explains the process of how to return an IP Office 406v2 control unit which does not have the required amount of RAM to run R4.0 software. Some of these units (PCS 7 and earlier) have only 16MB of memory, which is not enough to run R4.0 (or later) software. The IP Office R4.0 Update Wizard can automatically detect if the unit has insufficient memory to load the SW, and will show an on-screen warning.
Customers with 406v2 at PCS 7 or earlier can return their units to Avaya for replacement with units that have the required memory to run R4.0 software.
Units at PCS 8 or later have enough memory to run R4.0 (or later) software and do not need to be returned for upgrade.
How to obtain replacement units
Avaya U.S. Indirect Customers: Avaya authorized Business Partners are responsible for the implementation on behalf of their customers. Any support or work performed by Avaya may result in Per Incident charges. Business Partners are to contact the Avaya Global Services Delivery (GSD) @ 1-800-242-2121 to request PCN number 1593B. The Avaya GSD is to approve the customerís request. The ordering and shipping of PCN material for direct customers and/or Avaya Service technicians is to follow current processes
Avaya U.S. Direct Customers: Customers are to contact the Avaya Global Services Delivery (GSD) @ 1-800-242-2121 to request PCN number 1593B. The Avaya GSD is to approve the customerís request. The ordering and shipping of PCN material for direct customers and/or Avaya Service technicians is to follow current processes.
Avaya EMEA/APAC/CALA Customers: Avaya authorized Distributors and Business Partners are advised to contact the following Avaya approved repair facility. If the customerís original unit is to be returned then the "Return under Repair" process should be used.
Return under repair process
Request Advanced Replacement
An administration fee of GBP20 is payable. Customers will be invoiced for the value of the replacement unit (GBP500) under the following circumstances:
Warranty cover remains the same as for the original unit.
Shipment of the advanced replacement is FOC. The Business Partner/Distributor is responsible for the cost of shipping the original unit to the repair centre.