IP Office Technical Tip (Region: Global)

166: IP406 V2 and IP Office 4.0

27th March 2007 - Full PDF Text Version

 

This document explains the process of how to return an IP Office 406v2 control unit which does not have the required amount of RAM to run R4.0 software. Some of these units (PCS 7 and earlier) have only 16MB of memory, which is not enough to run R4.0 (or later) software. The IP Office R4.0 Update Wizard can automatically detect if the unit has insufficient memory to load the SW, and will show an on-screen warning.

Customers with 406v2 at PCS 7 or earlier can return their units to Avaya for replacement with units that have the required memory to run R4.0 software.

Units at PCS 8 or later have enough memory to run R4.0 (or later) software and do not need to be returned for upgrade.

 

How to obtain replacement units

Avaya U.S. Indirect Customers: Avaya authorized Business Partners are responsible for the implementation on behalf of their customers. Any support or work performed by Avaya may result in Per Incident charges. Business Partners are to contact the Avaya Global Services Delivery (GSD) @ 1-800-242-2121 to request PCN number 1593B. The Avaya GSD is to approve the customerís request. The ordering and shipping of PCN material for direct customers and/or Avaya Service technicians is to follow current processes

Avaya U.S. Direct Customers: Customers are to contact the Avaya Global Services Delivery (GSD) @ 1-800-242-2121 to request PCN number 1593B. The Avaya GSD is to approve the customerís request. The ordering and shipping of PCN material for direct customers and/or Avaya Service technicians is to follow current processes.

Avaya EMEA/APAC/CALA Customers: Avaya authorized Distributors and Business Partners are advised to contact the following Avaya approved repair facility. If the customerís original unit is to be returned then the "Return under Repair" process should be used.

Return under repair process

  • 8 working day turnaround

  • Mark package "for Upgrade Release 4.0"

  • Contact Multimessage Systems on:
    +44 1707 644480

  • Send old unit to:
    Multimessage Systems Ltd
    Unit 1/2, Cranborne Industrial Estate
    Potters Bar, Hertfordshire
    EN6 3JH
    United Kingdom
    Tel: +44 1707 644480

  • Await receipt of upgraded unit

 

Notes:

  • The customer is responsible for the cost of shipping to the repair centre. Return shipping is FOC.

  • No cosmetic Repairs will be carried out

Request Advanced Replacement

  • May take more than two weeks depending on availability of refurbished stock

  • Contact Multimessage Systems on:
    +44 1707 644480

    • Provide the following information:

    • Serial number

    • PCS Level

    • Purchase order number to cover the administration fee and the replacement cost if old unit not returned

  • Obtain Returns number

  • Await receipt of refurbished unit

  • Return old unit within 20 days stating returns number to:
    Multimessage Systems Ltd
    Unit 1/2, Cranborne Industrial Estate
    Potters Bar, Hertfordshire
    EN6 3JH
    United Kingdom
    Tel: +44 1707 644480

 

Notes:

An administration fee of GBP20 is payable. Customers will be invoiced for the value of the replacement unit (GBP500) under the following circumstances:

  • The old unit is not returned within 20 days

  • The old unit is unserviceable or does not match the declared serial number/PCS level

Warranty cover remains the same as for the original unit.

Shipment of the advanced replacement is FOC. The Business Partner/Distributor is responsible for the cost of shipping the original unit to the repair centre.