IP Office Technical Tip

Tip no: 218

Release Date: 23 December 2008

Region: GLOBAL

IP Office Microsoft Lifecycle Support

Full PDF Text Version

This Technical Tip states the minimum level of Microsoft Operating System (OS), browser and database which are supported with IP Office applications running version 4.2 software and above. For IP Office systems running below version 4.2 please refer to IP Office Technical Tip 198.

Applications System Requirements

Any IP Office system (4.2 and above)
An Ethernet attached PC running a recommended minimum Operating System:
Microsoft Windows Server 2003
Microsoft Windows Server 2008
Microsoft Windows XP Professional
Microsoft Vista Business, Ultimate or Enterprise Editions

IP Office Applications Operating System/Service Pack Support Policy

When a new PC Operating System or Service Pack is released by Microsoft, Avaya will endeavour to support the new OS or SP within 6 months of release. This time is required to re-certify the applications through the Software Verification and Field Trial programs. Support will then be announced in a Technical Tip or Bulletin.

Microsoft Windows Operating System support

The range of Windows Operating Systems with which IP Office 4.2 and above applications are tested and supported, has been expanded to include Windows Vista 64Bit and Server 2008. The following table provides a summary of the Server and Client Operating Systems on which various IP Office applications are supported. Please note that the editions of Vista supported are Business, Enterprise and Ultimate. IP Office 4.2 applications are not supported on Microsoft Windows 2000 and 2000 Server Operating Systems.

IP Office Application

XP Pro 32Bit SP3

Vista 32Bit SP1

Vista 64Bit SP1

Server 2003 SP2 / R2 / SBS 32Bit

Server 2008 32/64Bit

Call Status

CBC

CCC Server

Standalone Delta Server

Wallboard Server

Wallboard Client

PC Wallboard

Call Center View (CCV)

CCC Reporter

Conferencing Center Server

Conferencing Center Client

Contact Store

Feature Key Server

Manager

Microsoft CRM Integration

Monitor

Phone Manager Lite

Phone Manager Pro

Phone Manager PC Softphone

SoftConsole

System Status Application (SSA)

TAPI

VoiceMail Lite

VoiceMail Pro Server

UMS and Web Campaigns

IMS and Web Campaigns

plus IVR and / or TTS

Software supported with IP Office applications

The following table provides a summary of software supported with IP Office applications running 4.2 software:

Applications

IMS

UMS web voicemail

Phone Manager

CCC V5 Reporter & Database

Conference. Center Client

Conference Center Database

Contact Store Database

Contact Store Client

TAPI

Microsoft Exchange 2003

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

Microsoft Exchange 2007

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

Microsoft Outlook 2003

n/a

n/a

n/a

n/a

n/a

n/a

Microsoft Outlook 2007

n/a

n/a

n/a

n/a

n/a

n/a

Internet Explorer 6

n/a

n/a

n/a

n/a

n/a

Internet Explorer 7

n/a

n/a

n/a

n/a

n/a

Internet Explorer 8

n/a

Future

n/a

Future

n/a

n/a

Future

n/a

Mozilla Firefox (Windows)

n/a

n/a

n/a

n/a

Future

n/a

Opera (Windows)

n/a

n/a

n/a

n/a

n/a

Microsoft MSDE 2000

n/a

n/a

n/a

n/a

n/a

n/a

Microsoft SQL 2005 / Express

n/a

n/a

n/a

n/a

n/a

n/a

Microsoft SQL2008

n/a

n/a

n/a

Future

n/a

n/a

n/a

Notes:

1. Microsoft Windows 95, 98, ME and Windows NT4 Operating Systems are no longer supported by Avaya.
2. IMS and Web Campaigns options within VoiceMail Pro are only supported on Windows Servers. Aspects of operation such as Voicemail to E-mail, Integrated Messaging Pro (IMS), Web Campaigns, etc, are subject to further requirements. Please refer to the Voicemail Installation and Administration manual.
3. Integrated Messaging Pro (IMS) does not support IMS operation with Outlook 2003/2007 operating in cache mode.

4. Firefox and Opera Internet browsers can be run from different platforms, functionally may be limited unless using the standard Windows PC Operating System.

Issued by:

Avaya IOC Engineering Field Support

Contact details:-

EMEA/APAC

Tel: +44 1707 392200

Fax: +44 (0) 1707 376933

Email: gsstier4@avaya.com

NA/CALA

Tel: +1 732 852 1955

Fax: +1 732 852 1943

Email: IPONACALAT4@Avaya.com

Internet: http://www.avaya.com

© 2008 Avaya Inc. All rights reserved.