IP Office Technical Tip

• Tip Number: 278 <Prev Next>,  25th March 2015, Original PDF Version

IP Office 9.1 Service Pack 1 and Avaya Contact Center Select

This Technical Tip is to advise customers of a mandatory Critical Patch (CP) for IP Office 9.1 Service Pack 1 systems supporting Avaya Contact Center Select (ACCS).

Customers using ACCS 6.4 and IP Office 9.1 Service Pack 1 must apply the CP (9.1.1.1.1), to the IP Office system connected to the ACCS. If the CP is not applied ACCS agents may unexpectedly enter a "Not Ready" state.

The CP consists of an IP500 V2 binary and Server Edition RPM file and is available using the following link to the Avaya Support web site:

https://support.avaya.com