Avaya Contact Center Select is a context-sensitive, collaborative, voice and multimedia solution that allows small to midsize enterprises to anticipate, accelerate and enhance customer interactions. It supports agents using voice, email, web chat, text messaging and fax. It uses the IP Office telephone system to provide a real-time telephony platform.

Customers integrating Avaya Contact Center Select with the IP Office platform gain skill-based routing, call treatments, real-time and historical reporting, unified agent management and the graphical Orchestration Designer utility.