By default the IP Office will use internal music on hold by uploading a music file to the system. For IP500 V2A systems, you can load a file onto the System SD card prior to installing it in the IP Office.

The file must be of the following format and must be called holdmusic.wav.

Property

Value

Property

Value

File Type

WAV

Audio Sample Rate

8kHz

Bit Rate

128kbps

Audio Format

PCM

Audio sample size

16 bit

Length

Up to 90 seconds.

Channels

1 (mono)

 

 

To loading a music on hold file onto a System SD card

1.Rename the music file holdmusic.wav.

2.Using a card reader, copy the file into the /system/primary folder on the System SD memory card.

3.If the IP Office is or will be configured for additional hold music files (up to 3 additional files), copy those files to the same location. The name of the additional files must match those specified in the IP Office system's configuration.