Please enable JavaScript to view this site.

IP500 V2/V2A IP Office Essential Edition

By default the IP Office will use internal music on hold by uploading a music file to the system. For IP500 V2/V2A systems, you can load a file onto the System SD card prior to installing it in the IP Office.

The file must be of the following format and must be called holdmusic.wav.





File Type


Audio Sample Rate


Bit Rate


Audio Format


Audio sample size

16 bit


Up to 90 seconds.


1 (mono)



To loading a music on hold file onto a System SD card

1.Rename the music file holdmusic.wav.

2.Using a card reader, copy the file into the /system/primary folder on the System SD memory card.

3.If the IP Office is or will be configured for additional hold music files (up to 3 additional files), copy those files to the same location. The name of the additional files must match those specified in the IP Office system's configuration.


Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

© 2022 AVAYA
Issue 38.h.-
Monday, August 15, 2022