This is a unified communication application that supports calls, directory contacts, presence, instant messaging and many other features. It is supported as an application on a wide range of operating systems; Windows, Android, macOS and iOS (see Operating System Support for details).

On IP500 V2A systems, Avaya Workplace Client is supported for the following users:

User Profile

System Licenses

User Licenses



Basic User

Essential Edition

Avaya Softphone License

Standalone Mode Only

macOS, Windows

Mobile User

Essential Edition + Preferred Edition

Mobile Worker + Avaya Softphone License

macOS, Windows

Teleworker User

Essential Edition + Preferred Edition


Simultaneous Mode


Shared Mode

macOS, Windows

Office Worker User

Essential Edition + Preferred Edition

Office Worker

macOS, Windows

Power User

Essential Edition + Preferred Edition

Power User

Android, iOS, macOS, Windows


Standalone Mode
In this mode, Avaya Workplace Client is the users sole telephony device whilst they are logged into Avaya Workplace Client. Logging into Avaya Workplace Client will log them off any other extension. Similarly logging on at another phone will log them out of Avaya Workplace Client.

Simultaneous Mode
In this mode, the user can be logged in on both a physical desk phone and a softphone client such as Avaya Workplace Client at the same time. They can choose to make and answer calls on each extension

Softphone clients includes Avaya Workplace Client clients.

Simultaneous client usage was previously only supported if the softphone client registered to the same IP Office on which the user was configured. For R11.0, the softphone client can be registered to any IP Office in the network.

Shared Control Mode
Simultaneous mode Windows and macOS users can put their Avaya Workplace Client client into shared control mode. In that mode, the application is used to make and answer calls via their desk phone.

oCurrently only supported for Avaya Workplace Client clients and desk phones registered to the same IP Office server.

oAudio calls only, no video call support.