This table simply indicates which applications are supported for IP500 V2 systems. Additional requirements may apply depending on the mode in which the system is operating.
Application |
8.0 |
8.1 |
9.0 |
9.1 |
10.0 |
10.1 |
11.0 |
11.1 |
12.0 |
|||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
– |
FP1 |
FP2 |
FP3 |
|||||||||
Contact Recorder |
– |
✓ |
✓ |
✓ |
✓ |
✓ |
– |
– |
– |
– |
– |
– |
ContactStore |
✓ |
✓ |
✓ |
✓ |
– |
– |
– |
– |
– |
– |
– |
– |
Customer Call Reporter |
✓ |
✓ |
✓ |
– |
– |
– |
– |
– |
– |
– |
– |
– |
Data Migration Manager |
✓ |
✓ |
✓ |
– |
– |
– |
– |
– |
– |
– |
– |
– |
Avaya Communicator for Windows |
– |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
– |
– |
– |
Avaya Communicator for iPad |
– |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
– |
– |
– |
Avaya Communicator for Web |
– |
– |
– |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
– |
– |
– |
Avaya Workplace Client |
– |
– |
– |
– |
– |
– |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
IP Office Contact Center |
– |
– |
✓ |
✓ |
✓ |
✓ |
✓ |
✓[1] |
– |
– |
– |
– |
Integrated Contact Reporter |
– |
– |
– |
– |
– |
✓ |
– |
– |
– |
– |
– |
– |
Manager |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
Media Manager (local) |
– |
– |
– |
– |
– |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
" (Centralized) |
– |
– |
– |
– |
– |
– |
– |
– |
– |
✓ |
✓ |
✓ |
MS Teams Calling |
– |
– |
– |
– |
– |
– |
– |
– |
– |
✓ |
✓ |
✓ |
Phone Manager |
✓ |
✓ |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
" Pro |
✓ |
✓ |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
" Pro Softphone |
✓ |
✓ |
– |
– |
– |
– |
– |
– |
– |
– |
– |
– |
one-X Mobile |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
– |
– |
– |
one-X Mobile Preferred |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
– |
– |
– |
one-X Portal |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
" Call Assistant |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
" Lync plug-in |
– |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
– |
" Outlook plug-in |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
" Salesforce plug-in |
✓ |
✓ |
✓ |
✓ |
– |
– |
– |
– |
– |
– |
– |
– |
IP Office Web Client |
– |
– |
– |
– |
– |
– |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
Outbound Call Express |
– |
✓ |
✓ |
✓ |
– |
– |
– |
– |
– |
– |
– |
– |
Self-Administration |
– |
– |
– |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
– |
– |
– |
SoftConsole |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
System Status Application |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
System Monitor |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
TAPI Lite (1st-Party) |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
TAPI Pro (3rd-Party) |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
User Portal |
– |
– |
– |
– |
– |
– |
– |
– |
– |
✓ |
✓ |
✓ |
Integrated Messaging |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
Video Softphone (Mac) |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
– |
– |
– |
– |
– |
– |
" (Windows) |
✓ |
✓ |
✓ |
✓ |
– |
– |
– |
– |
– |
– |
– |
– |
Voicemail Pro |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
Web Collaboration |
– |
– |
– |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
– |