These processes can be applied to Avaya IP Office SD cards. They can also be applied to non-Avaya SD cards for use in a system's Optional SD card slot. For the System SD slot, only Avaya System SD cards should be used. The card must be the following format.

Only Avaya System SD can be used in the System SD slot:

oCurrent Avaya SD cards are 8GB. The use of older 4GB cards is not recommended.

Non-Avaya cards can be used in the Optional SD slot as long as they match or exceed the following specification:

oSDHC 4GB minimum Class 2+. Single partition FAT32 format.

oThe card size should match or exceed that of the System SD card being used by the IP500 V2A control unit.

icon_warning WARNING
Avaya supplied SD cards should not be formatted using any other method than the format commands within IP Office Manager and System Status Application. Formatting the cards using any other method removes the unique number used for validating IP Office licenses.

! Warning: IP Office Manager Version
These processes use files provided by the installed version of IP Office Manager being used. You must ensure that the version of IP Office Manager used matches the version of software required.

Admin Lite Not Supported
Note that the IP Office Manager installed using the AdminLite installer is not the full version. It runs in English only and does not include the files needed for actions such as system upgrades, SD card recreation, etc. To fully support systems, ensure that you install the full IP Office Administration suite installer (approximately 1.52GB compared to the 230MB AdminLite installer).

Creating a Card on a Local PC

These processes can be run on an SD card inserted in a card reader on the IP Office Manager PC. That card can then be used in the System SD card slot of a new system or in the Optional SD card slot of an existing system to upgrade that system.

Formatting an SD Card

Avaya SD cards should only be formatted using the format options provided within IP Office Manager or System Status Application. Using any other application removes the unique ID used for license/subscription validation. This process is not normally necessary with Avaya SD cards unless you suspect that the card has been incorrectly formatted.

icon_warning WARNING: All File Will Be Erased
Note that this action will erase any existing files and folders on the card. Once a card has been formatted, the folders and files required for IP Office operation can be loaded onto the card from the IP Office Manager PC using the Recreate IP Office SD Card command.

1.Insert the SD card into a reader slot on the IP Office Manager computer.

2.Using IP Office Manager, select File | Advanced | Format IP Office SD Card.

3.Select IP Office A-Law or IP Office U-Law. This selection just sets the card label shown when viewing the card details. It does not affect the actual formatting. Select the label that matches the files set you will be placing on the card.

4.Browse to the card location and click OK.

5.The status bar at the bottom of IP Office Manager will display the progress of the formatting process.

6.When the formatting is complete, you can use the Recreate IP Office SD Card command to load the IP Office folders and files onto the card from the IP Office Manager PC.


Recreating an IP Office SD Card

You can use IP Office Manager to update the set of files on an System SD card to match those expected for the particular IP Office release. This can be used to upgrade the card from an existing system or to prepare the card for a new system.

IP Office Manager updates the card with the binary firmware files for the control unit, external expansion modules and phones. It also includes the prompt files for embedded voicemail operation and an option for the web manager application files.

Existing files such as the system configuration, PLDS license file and embedded voicemail messages and greetings are retained.

For the card to be used in an control unit's System SD card slot it must be Avaya System SD card. The card must be correctly formatted (that can be done using IP Office Manager), however a reformat of an existing working card is not necessary before using recreate to update the card contents.

The source for the files copied to the SD card are the sub-folders of the \Memory Cards folder under Manager's applications Working Directory (normally C:\Program Files(x86)\Avaya\IP Office\Manager). However, if the Working Directory is changed to a location without an appropriate set of \Memory Cards sub-folders, the required set of files will not be copied onto the SD card.

Setting the Initial System Software Level

When the control unit makes its first call, the version of software it is running is written to a permanent record on the control unit. This becomes the base level of the control unit when considering the future requirements for upgrade. Therefore, for a new system it is important that you upgrade the System SD card to the required software version before starting the system.

Determining the System SD card software level

On the SD card, in the system/primary folder, locate and open the filelist.txt file. The header section at the start of the file ends with the version of the set of files previously copied onto the card. The remainder of the file lists the actual files.

To upgrade/recreate a System SD card

1.Once started do not interrupt this process, for example by removing the SD card. This process takes approximately 20 minutes.

2.Insert the SD card into a card reader on the IP Office Manager PC.

3.Using IP Office Manager, select File | Advanced | Recreate IP Office SD Card.

4.Select IP Office A-Law or IP Office U-Law. This selection affects how the IP Office systems operates when defaulted with this card present in its System SD card slot.

5.Browse to the card location and click OK.

6.IP Office Manager will prompt whether you want to include Avaya IP Office Web Manager files as part of the recreate process. Those files are necessary if you want to run IP Office Web Manager to manage the IP Office system into which the card is loaded.

7.IP Office Manager will start creating folders on the SD card and copying the required files into those folders. This process will take approximately 20 minutes.

8.Do not remove the SD card during the process. Wait until the IP Office Manager displays the message "System SD Card successfully recreated".