You can use IP Office Manager to update the set of files on an System SD card to match those expected for the particular IP Office release. This can be used to upgrade the card from an existing system or to prepare the card for a new system.

IP Office Manager updates the card with the binary firmware files for the control unit, external expansion modules and phones. It also includes the prompt files for embedded voicemail operation and an option for the web manager application files.

Existing files such as the system configuration and embedded voicemail messages and greetings are retained.

For the card to be used in an control unit's System SD card slot it must be Avaya System SD card. The card must be correctly formatted (that can be done using IP Office Manager), however a reformat of an existing working card is not necessary before using recreate to update the card contents.

The source for the files copied to the SD card are the sub-folders of the \Memory Cards folder under Manager's applications Working Directory (normally C:\Program Files(x86)\Avaya\IP Office\Manager). However, if the Working Directory is changed to a location without an appropriate set of \Memory Cards sub-folders, the required set of files will not be copied onto the SD card.

Setting the Initial System Software Level

When the control unit makes its first call, the version of software it is running is written to a permanent record on the control unit. This becomes the base level of the control unit when considering the future requirements for upgrade. Therefore, for a new system it is important that you upgrade the System SD card to the required software version before starting the system.

Determining the System SD card software level

On the SD card, in the system/primary folder, locate and open the filelist.txt file. The header section at the start of the file ends with the version of the set of files previously copied onto the card. The remainder of the file lists the actual files.

To upgrade/recreate a System SD card

1.Once started do not interrupt this process, for example by removing the SD card. This process takes approximately 20 minutes.

2.Insert the SD card into a card reader on the IP Office Manager PC.

3.Using IP Office Manager, select File | Advanced | Recreate IP Office SD Card.

4.Select IP Office A-Law or IP Office U-Law. This selection affects how the IP Office systems operates when defaulted with this card present in its System SD card slot.

5.Browse to the card location and click OK.

6.IP Office Manager will prompt whether you want to include Avaya IP Office Web Manager files as part of the recreate process. Those files are necessary if you want to run IP Office Web Manager to manage the IP Office system into which the card is loaded.

7.IP Office Manager will start creating folders on the SD card and copying the required files into those folders. This process will take approximately 20 minutes.

8.Do not remove the SD card during the process. Wait until the IP Office Manager displays the message "System SD Card successfully recreated".