Please enable JavaScript to view this site.

R11.1 Linux-Based System Upgrade Notes

> Known Upgrade Issues

Call Recording Archiver Other Than Media Manager

Scroll Prev Up Next More

IP Office R11.1 SP2 uses Opus file format for new call recordings. Whilst this is supported by Media Manager, it is not compatible with some other call recording archiving solutions, for example for example Avaya Call Recording or XIMA.


1.Using IP Office Web Manager, access the system configuration.

2.Select Applications | Voicemail Pro - System Preferences and select the server running the voicemail service.

3.If using a call recording archiving solution other than Media Manager, set the Archive Solution setting to External.

4.Click Update.

5.Restart the IP Office service.


Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

Use of this site indicates acceptance of its cookies and analytics, and acceptance of the Avaya privacy policy.

© 2021 AVAYA
Issue 03.b.-
Friday, November 5, 2021