Tools and Software Required

The following tools and software are required for the upgrade process. Except for Rufus, the software can be downloaded from the Avaya Support site (https://support.avaya.com).

PC Based IP Office Server Upgrade

•IP Office R11.0.4.5 Server PC ISO File
This file is used for the upgrade of existing physical and virtual servers to R11.0.4.5. This ISO file's name is prefixed with "abe" followed by the 11.0.4.5 version.

•Rufus USB Creation software
The Avaya USB Creator software application cannot be used for the R11.0.4.5 to R11.1 SP2 upgrades of PC-based servers. Instead, downloaded and use Rufus from https://rufus.ie/.

•IP Office R11.1 SP2 Server PC ISO File
This file is used for the R11.1 SP2 upgrade process on physical server PCs. This ISO file's name is prefixed with "abe" followed by the IP Office version.

•256GB+ USB Memory Key
A USB memory key of at least 256GB is required for PC server upgrades.

•Keyboard, Monitor and Mouse
Whilst the upgrade process runs automatically following the server reboot, it is useful to to monitor the progress.

Unified Communications Module Upgrade

•IP Office R11.0.4.5 Unified Communications Module ISO File
This file is used for the normal upgrade to R11.0.4.5. This ISO file's name is prefixed with "c110" followed by the 11.0.4.5 version.

•Avaya USB Creator
This software tool can be used to create an auto-upgrade USB memory key for use with Unified Communications Module units if using a USB memory keys of less than 64GB. If using a larger USB memory key, follow the process for using Rufus instead.

•IP Office R11.1 SP2 Unified Communications Module ISO File
This file is used for the R11.1 SP2 upgrade process. This ISO file's name is prefixed with "c110" followed by the 11.1 SP2 version.

•32GB+ USB Memory Key
A USB memory key of at least 32GB is required for Unified Communications Module upgrades.

•HDMI Monitor and USB Keyboard/Mouse
Whilst the upgrade process runs automatically following the server reboot, it is important to be able to monitor the progress. For an Unified Communications Module, the HDMI monitor and the keyboard/mouse should be connected before the Unified Communications Module is restarted.

VMware/AWS Virtual IP Office Server

•R11.1 Upgrade VMDK File
This file is mounted onto a virtual machine as an additional drive. When the virtual machine is rebooted from this drive, it performs the process of upgrading the existing drive to R11.1 SP2. That process include the migration of all existing data.

•AWS Upgrade
The VMDK file is also used for the upgrade of AWS instances. However, the file needs addition processing before it can be used for the upgrade. See Preparing the AWS Upgrade Volume.

Hyper-V Virtual Server

•R11.1 FP1 Upgrade VHD File
This file is mounted onto a virtual machine as an additional drive. When the virtual machine is rebooted from this drive, it performs the process of upgrading the existing drive to R11.1 FP1. That process include the migration of all existing data.