The first stage of upgrading to R11.1 SP2 is to upgrade all servers to R220.127.116.11:
•This is absolutely essential. R18.104.22.168 contains changes which are used by the process of upgrading to R11.1 SP2.
•Attempting to upgrade to R11.1 SP2 or higher from any earlier pre-R11.0 release will fail and may cause the lose of data.
1.Backup the servers before upgrading to R22.214.171.124. See Creating a Back Up.
2.The R126.96.36.199 can be performed using the normal ISO transfer methods. However, refer to the appropriate technical bulletins and release notes for any intermediate releases if not upgrading from another release of R11.0
3.If the servers are already licensed for R11.0, the same licenses are valid for R188.8.131.52 and R11.1 SP2. Otherwise, obtain a set of licenses for the servers at R184.108.40.206.
4.Following the upgrade, test and verify the operation of all services, for example:
oIncoming and outgoing calls.
•! WARNING: Even if the customer no longer uses Media Manager, if there are any stored call recordings on the server's additional hard disk, then the service needs to be running correctly on R220.127.116.11 before the server is upgraded to R11.1 SP2. Once the server is upgraded to R11.1 SP2, the Media Manager service can be stopped again.
oone-X Portal for IP Office
5.Only proceed with the R11.1 SP2 upgrade once correct operation of all services has been verified on R18.104.22.168.
6.Begin the upgrade by backing up the R22.214.171.124 servers. See Creating a Back Up.