... Avaya Solution & Interoperability Test Lab Application Notes for 911 Secure LLC Sentry NG911 Emergency Location Management with Avaya IP Office Server Edition using Location API - Issue 1.0 Abstract These Application Notes describe the configuration steps required to integrate the 911 Secure LLC Sentry NG911 Emergency Location Management Solution with Avaya IP Office Server Edition. The 911 Secure LLC Sentry NG911 Emergency Location Management Solution provides location setting and on-site notification when an emergency call has been placed using Software Development Kit (SDK) for Avaya Location API. The 911 Secure solution contains ...
2. Emergency View/911 View Button [HTML]
... Emergency View/911 View Button This button indicates when an emergency call has been made and can be pressed to display details of current and previous emergency calls. Also called 911 View in some locales. Settings Default Label: EView or 911-View Action Data: None Status Indication: Yes Flashing - Emergency call in progress. Lit - Previous emergency call in details. ...
3. Restricted numbers [HTML]
... if the user extension number is reserved for special usage in the country the customer's Avaya Cloud Office™ account belongs to. The following numbers are reserved: All countries Number Service description 999 Emergency number 933 Commonly used to get the information that would be delivered to the 911 operator when you call 911 North America (United States and Canada)Number Service description 112 Forwards the call to 911 211 Commonly used for Community information & Referral services 311 Commonly used for Non-emergency police & other governmental services 411 Commonly used for Local directory ...
... features and requirements for supporting emergency calls. • You must understand that the emergency call requirements are unique to each specific customer's environment. You must review the planned configuration with the customer and ensure compliance with all local legislation or employee safety regulations. Although we have used 911 as the example emergency number in this document, it represents any emergency number that you can define in the system dialing plan. For example: 112, 999 and 000. Related links Definitions on page 4 Typical Emergency Call Operation on page 5 Dial Emergency on ...
5. Emergency Alarm String Examples [HTML]
... Emergency Alarm String Examples The following are example alarm strings. TDM Alarm Emergency call! Location:"TDM_Loc" Dialled:112 Called:911 CallerID:789 Usr:207:"Extn207" Extn:201:1 :TDM:B1P1 Emergency call! Location:"TDM_Loc" Dialled:112 Called:911 CallerID:789 Usr::"NoUser" Extn:201:1 :POTS:B1P7 Emergency call! Location:"TDM_Loc" Dialled:112 FailCause:"No channel" Usr:207: ...
... Attendant Settings.... 898 Auto-Attendant.... 898 Actions.... 902 Chapter 94: Voicemail Pro Auto-Attendant Actions.... 905 Dial By Conference.... 905 Dial By Name.... 906 Dial By Number.... 908 Leave Message.... 909 Supervised Transfer.... 910 Park & Page.... 911 Replay Menu.... 913 Speak By Name.... 914 Speak By Number.... 915 Unsupervised Transfer.... 916 Transfer to Auto Attendant.... 917 Chapter 95: Recording Auto-Attendant Prompts (Voicemail Pro) ..... 919 Recording Auto-Attendant Prompts Using Short Codes.... 919 ...
... calls.... 900 Transferring call notes.... 900 Transferring call notes.... 901 Off-Switch Transfer Restrictions.... 902 Context Sensitive Transfer.... 903 Dial Tone Transfer.... 904 Handsfree Announced Transfers.... 906 One Touch Transferring.... 908 Centrex Transfer.... 909 Chapter 93: Simultaneous mode.... 911 Simultaneous Mode Devices.... 911 Simultaneous Mode Notes.... 911 Moving Calls Between Simultaneous Devices.... 912 Chapter 94: User Source Numbers.... 913 Individual User Source Numbers.... 913 NoUser Source Numbers.... 915 Part 12: SIP Trunks.... 922 Editing Configuration Settings.... 922 Chapter ...
8. ARS Short Codes [HTML]
... ARS Short Codes The short codes in the default ARS form have the following roles: Code Feature Telephone Number Line Group ID Description 11 Dial Emergency 911 0 These two short codes are used to route emergency calls. A Dial Emergency call is never blocked. If the required line is not available, the system will use the first available line. Similarly, calls using Dial Emergency ignore any outgoing call bar settings that would be normally applied to the user. 911 Dial Emergency 911 0 0N; Dial 3K1 0N 0 Matches international ...
9. Emergency 911 call [HTML]
... Emergency 911 call Calls to numbers configured as emergency numbers override any call barring that would otherwise apply to the user making the call. ...
11. Example ARS Operation [HTML]
... first available line within line group 0 (the default outgoing line group for all lines) . Whilst all these short code route calls to the same destination, having them as separate items allows customization if required. The short codes are: 11/Dial Emergency/911/0 - This short code matches an user dialing 911 for emergency services. 911/Dial Emergency/911/0 - This short code matches an user dialing 9911 for emergency services. 0N;/Dial3K1/0N/0 - This short code matches ...
12. Example ARS Operation [HTML]
... first available line within line group 0 (the default outgoing line group for all lines) . Whilst all these short code route calls to the same destination, having them as separate items allows customization if required. The short codes are: 11/Dial Emergency/911/0 - This short code matches an user dialing 911 for emergency services. 911/Dial Emergency/911/0 - This short code matches an user dialing 9911 for emergency services. 0N;/Dial3K1/0N/0 - This short code matches ...
13. Location ARS Entries [HTML]
... Entries We are going to create 3 Location entries for the customer site. Before doing that, we need to also create an ARS for each of those. The following is the ARS for the office building. The 2 short codes match users who have dialed either 911 or 9911 (remember, the initial 9 was stripped by the IP Office system short code that routed the call to ARS) . The short codes route matching calls to whichever PRI trunk has an available channel by using the line group containing the PRI trunks ( ...
14. Emergency Call Indication [HTML]
... Emergency Call Indication IP Office R11.1 SP1 added support for a 911 View or Emergency View programmable button. A button set to this function indicates to users on the same system when the IP Office has routed an emergency call out one of its external PSTN trunks. The button gives a ring and flashes when there is a connected emergency call in progress. The button remains lit when there are details of previous emergency calls in the IP Office system's emergency call history. Pressing the button displays details of currently connected emergency calls (the ...
15. Emergency View [HTML]
... IP Office Location entry was used to route the call. Note that the button only works for an extension registered to the same system as the outgoing trunk used for the emergency call. Details Action: Emulation | Emergency View. Action Data: None Default Label: 911 – View or EView Toggles: No. Status Indication: Yes The button gives a single ring and then flashes when there is a connected emergency call in progress. The button remains on when there are previous emergency calls in the alarm history. Note that there ...
16. Emergency Call Example Callflow [HTML]
... Emergency Call Example Callflow For the scenario we have configured, the IP Office processes an emergency call attempt as follows: An extension user in the workshop dials 911 . The leading 9 matches the 9N system short code used for all outgoing external calls. That short code removes the leading 9 and passes the remaining digits to the ARS form 50:Main for further matching. The remaining digits dialed ( 11 ) match a Dial Emergency short code in the ARS form 50:Main . The match to a Dial Emergency short code ...
17. Introduction [HTML]
... Office features and requirements for supporting emergency calls. You must understand that the emergency call requirements are unique to each specific customer's environment. You must review the planned configuration with the customer and ensure compliance with all local legislation or employee safety regulations. Although we have used 911 as the example emergency number in this document, it represents any emergency number that you can define in the system dialing plan. For example: 112, 999 and 000. ...
18. Adding Alert Buttons [HTML]
... Adding Alert Buttons IP Office R11.1 SP1 added support for a 911 View or Emergency View programmable button. A button set to this function indicates to users on the same system when the IP Office has routed an emergency call out one of its external PSTN trunks. The button gives a ring and flashes when there is a connected emergency call in progress. The button remains lit when there are details of previous emergency calls in the IP Office system's emergency call history. Pressing the button displays details of currently connected emergency calls (the ...
19. Avaya Workplace Client NoUser Source Numbers [HTML]
... N to the auto-generated 46xxsettings.txt, where N is the number of digits to use for contact matching. SET_CDNL=DISABLED This adds the following string to the auto-generated 46xxsettings.txt file. This disables cellular direct number operation. SET CELLULAR_DIRECT_ENABLED 0 SET_CDNL="911" ," 9911" This adds the following strings to the auto-generated 46xxsettings.txt file. These enable cellular direct number operation and specify the numbers that will trigger the feature. Enclose each number in " " quotation marks. Separate multiple numbers with commas. ...
... settings to the IP Office system's configuration. These settings add CDN commands to the auto-generated 46xxsettings.txt file. SET_CDNL=DISABLED This adds the following string to the auto-generated 46xxsettings.txt file. This disables cellular direct number operation. SET CELLULAR_DIRECT_ENABLED 0 SET_CDNL="911" ," 9911" This adds the following strings to the auto-generated 46xxsettings.txt file. These enable cellular direct number operation and specify the numbers that will trigger the feature. Enclose each number in " " quotation marks. Separate multiple numbers with commas. ...
21. Using the IP Office User Portal [PDF]
... . 178 Call Park Button.... 179 Call Park and Page Button.... 179 Call Park To Other Extension Button.... 180 Call Pickup Button.... 180 Call Pickup Any Button.... 181 Conference Meet Me Button.... 181 Dial Button.... 182 Drop Button.... 182 Emergency View/911 View Button.... 183 Group Button.... 183 Group Paging Button.... 183 November 2023 Using the IP Office User Portal 10 Comments on this document? Internal Auto-Answer Button.... 184 Ringer Off Button.... 184 Self-Administration Button.... 185 Send All Calls Button... ...
... settings to the IP Office system's configuration. These settings add CDN commands to the auto-generated 46xxsettings.txt file. SET_CDNL=DISABLED This adds the following string to the auto-generated 46xxsettings.txt file. This disables cellular direct number operation. SET CELLULAR_DIRECT_ENABLED 0 SET_CDNL="911" ," 9911" This adds the following strings to the auto-generated 46xxsettings.txt file. These enable cellular direct number operation and specify the numbers that will trigger the feature. Enclose each number in " " quotation marks. Separate multiple numbers with commas. ...
... for correct operation. Set the Feature to Dial. In the Telephone Number field, enter an N . Set the Line Group ID to 96666. Click OK. Add an Emergency Call Short Code: Click the icon and select Short Code. Set the Code to 911. Set the Feature to Dial Emergency. In the Telephone Number field, enter 911. Set the Line Group ID as follows: If using the ACO emergency service, set the Line Group ID to 96666. If using a local IP Office emergency line, ...
... matches one in the user's associated emergency routing policy, MS Teams uses that policy to route the call. If the number matches one in the policy's Emergency dial mask, MS Teams translated it to the Emergency dial string number. For example, if a user dials 911 or 999, MS Teams translates the number to 112. 3. PSTN usage MS Teams uses PSTN usage records to link a user's voice routing policy and the voice routes that the user's calls can use. The same PSTN usage must appear in each. 4 ...
... if the user extension number is reserved for special usage in the country the customer's Avaya Cloud Office™ account belongs to. The following numbers are reserved: All countries Number Service description 999 Emergency number 933 Commonly used to get the information that would be delivered to the 911 operator when you call 911 North America (United States and Canada) Number Service description 112 Forwards the call to 911 211 Commonly used for Community information & Referral services 311 Commonly used for Non-emergency police & other governmental services 411 Commonly used for Local directory ...
