... Avaya Solution & Interoperability Test Lab Application Notes for 911 Secure LLC Sentry NG911 Emergency Location Management with Avaya IP Office Server Edition using Location API - Issue 1.0 Abstract These Application Notes describe the configuration steps required to integrate the 911 Secure LLC Sentry NG911 Emergency Location Management Solution with Avaya IP Office Server Edition. The 911 Secure LLC Sentry NG911 Emergency Location Management Solution provides location setting and on-site notification when an emergency call has been placed using Software Development Kit (SDK) for Avaya Location API. The 911 Secure solution contains ...
2. Emergency View/911 View Button [HTML]
... Emergency View/911 View Button This button indicates when an emergency call has been made and can be pressed to display details of current and previous emergency calls. Also called 911 View in some locales. Settings Default Label: EView or 911-View Action Data: None Status Indication: Yes Flashing - Emergency call in progress. Lit - Previous emergency call in details. ...
3. Restricted numbers [HTML]
... if the user extension number is reserved for special usage in the country the customer's Avaya Cloud Office™ account belongs to. The following numbers are reserved: All countries Number Service description 999 Emergency number 933 Commonly used to get the information that would be delivered to the 911 operator when you call 911 North America (United States and Canada)Number Service description 112 Forwards the call to 911 211 Commonly used for Community information & Referral services 311 Commonly used for Non-emergency police & other governmental services 411 Commonly used for Local directory ...
4. Emergency Alarm String Examples [HTML]
... Emergency Alarm String Examples The following are example alarm strings. TDM Alarm Emergency call! Location:"TDM_Loc" Dialled:112 Called:911 CallerID:789 Usr:207:"Extn207" Extn:201:1 :TDM:B1P1 Emergency call! Location:"TDM_Loc" Dialled:112 Called:911 CallerID:789 Usr::"NoUser" Extn:201:1 :POTS:B1P7 Emergency call! Location:"TDM_Loc" Dialled:112 FailCause:"No channel" Usr:207: ...
... features and requirements for supporting emergency calls. • You must understand that the emergency call requirements are unique to each specific customer's environment. You must review the planned configuration with the customer and ensure compliance with all local legislation or employee safety regulations. Although we have used 911 as the example emergency number in this document, it represents any emergency number that you can define in the system dialing plan. For example: 112, 999 and 000. Related links Definitions on page 4 Typical Emergency Call Operation on page 5 Dial Emergency on ...
... -Attendant Actions.... 900 Dial By Conference.... 900 Dial By Name.... 901 Dial By Number.... 903 Leave Message.... 904 Supervised Transfer.... 905 Park & Page.... 906 Replay Menu.... 908 Speak By Name.... 909 Speak By Number.... 910 Unsupervised Transfer.... 911 Transfer to Auto Attendant.... 912 Chapter 93: Recording Auto-Attendant Prompts (Voicemail Pro) ..... 914 Recording Auto-Attendant Prompts Using Short Codes.... 914 Using Pre-Recorded Prompt Files.... 915 Recording Auto-Attendant Prompts Using Text-to- ...
... Touch Transferring.... 904 Centrex Transfer.... 905 Chapter 91: Simultaneous mode.... 907 Simultaneous Mode Devices.... 907 Simultaneous Mode Notes.... 907 Moving Calls Between Simultaneous Devices.... 908 Chapter 92: User Source Numbers.... 909 Individual User Source Numbers.... 909 NoUser Source Numbers.... 911 Part 12: SIP Trunks.... 918 Editing Configuration Settings.... 918 Chapter 93: SIP Trunk Overview.... 919 Configuring a SIP Trunk.... 919 SIP Line Requirements.... 920 Chapter 94: SIP Headers and URIs.... 924 SIP URI Formats.... 924 Standard SIP Headers.... ...
8. ARS Short Codes [HTML]
... ARS Short Codes The short codes in the default ARS form have the following roles: Code Feature Telephone Number Line Group ID Description 11 Dial Emergency 911 0 These two short codes are used to route emergency calls. A Dial Emergency call is never blocked. If the required line is not available, the system will use the first available line. Similarly, calls using Dial Emergency ignore any outgoing call bar settings that would be normally applied to the user. 911 Dial Emergency 911 0 0N; Dial 3K1 0N 0 Matches international ...
9. Emergency 911 call [HTML]
... Emergency 911 call Calls to numbers configured as emergency numbers override any call barring that would otherwise apply to the user making the call. ...
12. Example ARS Operation [HTML]
... first available line within line group 0 (the default outgoing line group for all lines) . Whilst all these short code route calls to the same destination, having them as separate items allows customization if required. The short codes are: 11/Dial Emergency/911/0 - This short code matches an user dialing 911 for emergency services. 911/Dial Emergency/911/0 - This short code matches an user dialing 9911 for emergency services. 0N;/Dial3K1/0N/0 - This short code matches ...
13. Example ARS Operation [HTML]
... first available line within line group 0 (the default outgoing line group for all lines) . Whilst all these short code route calls to the same destination, having them as separate items allows customization if required. The short codes are: 11/Dial Emergency/911/0 - This short code matches an user dialing 911 for emergency services. 911/Dial Emergency/911/0 - This short code matches an user dialing 9911 for emergency services. 0N;/Dial3K1/0N/0 - This short code matches ...
14. Location ARS Entries [HTML]
... Entries We are going to create 3 Location entries for the customer site. Before doing that, we need to also create an ARS for each of those. The following is the ARS for the office building. The 2 short codes match users who have dialed either 911 or 9911 (remember, the initial 9 was stripped by the IP Office system short code that routed the call to ARS) . The short codes route matching calls to whichever PRI trunk has an available channel by using the line group containing the PRI trunks ( ...
15. ARS Short Codes [HTML]
... ARS Short Codes The short codes in the default ARS form have the following roles: Code Feature Telephone Number Line Group ID Description 11 Dial Emergency 911 0 These two short codes are used to route emergency calls. A Dial Emergency call is never blocked. If the required line is not available, the system will use the first available line. Similarly, calls using Dial Emergency ignore any outgoing call bar settings that would be normally applied to the user. 911 Dial Emergency 911 0 0N; Dial 3K1 0N 0 Matches international ...
16. Emergency Call Example Callflow [HTML]
... Emergency Call Example Callflow For the scenario we have configured, the IP Office processes an emergency call attempt as follows: An extension user in the workshop dials 911 . The leading 9 matches the 9N system short code used for all outgoing external calls. That short code removes the leading 9 and passes the remaining digits to the ARS form 50:Main for further matching. The remaining digits dialed ( 11 ) match a Dial Emergency short code in the ARS form 50:Main . The match to a Dial Emergency short code ...
17. Emergency View [HTML]
... IP Office Location entry was used to route the call. Note that the button only works for an extension registered to the same system as the outgoing trunk used for the emergency call. Details Action: Emulation | Emergency View. Action Data: None Default Label: 911 – View or EView Toggles: No. Status Indication: Yes The button gives a single ring and then flashes when there is a connected emergency call in progress. The button remains on when there are previous emergency calls in the alarm history. Note that there ...
18. Emergency View [HTML]
... IP Office Location entry was used to route the call. Note that the button only works for an extension registered to the same system as the outgoing trunk used for the emergency call. Details Action: Emulation | Emergency View. Action Data: None Default Label: 911 – View or EView Toggles: No. Status Indication: Yes The button gives a single ring and then flashes when there is a connected emergency call in progress. The button remains on when there are previous emergency calls in the alarm history. Note that there ...
19. Adding Alert Buttons [HTML]
... Adding Alert Buttons IP Office R11.1 SP1 added support for a 911 View or Emergency View programmable button. A button set to this function indicates to users on the same system when the IP Office has routed an emergency call out one of its external PSTN trunks. The button gives a ring and flashes when there is a connected emergency call in progress. The button remains lit when there are details of previous emergency calls in the IP Office system's emergency call history. Pressing the button displays details of currently connected emergency calls (the ...
20. Introduction [HTML]
... Office features and requirements for supporting emergency calls. You must understand that the emergency call requirements are unique to each specific customer's environment. You must review the planned configuration with the customer and ensure compliance with all local legislation or employee safety regulations. Although we have used 911 as the example emergency number in this document, it represents any emergency number that you can define in the system dialing plan. For example: 112, 999 and 000. ...
... for correct operation. Set the Feature to Dial. In the Telephone Number field, enter an N . Set the Line Group ID to 96666. Click OK. Add an Emergency Call Short Code: Click the icon and select Short Code. Set the Code to 911. Set the Feature to Dial Emergency. In the Telephone Number field, enter 911. Set the Line Group ID as follows: If using the ACO emergency service, set the Line Group ID to 96666. If using a local IP Office emergency line, ...
22. Emergency Call Indication [HTML]
... Emergency Call Indication IP Office R11.1 SP1 added support for a 911 View programmable button feature (known as Emergency View in some locales) . A button set to this function indicates to users on the same system when an emergency call has been routed out on a trunk on that system. The button gives a ring and flashes when there is a connected emergency call in progress. The button remains lit when there details of previous emergency calls in the system's emergency call history. Pressing the button displays details of currently connected emergency calls ...
23. Emergency Call Indication [HTML]
... Emergency Call Indication IP Office R11.1 SP1 added support for a 911 View or Emergency View programmable button. A button set to this function indicates to users on the same system when the IP Office has routed an emergency call out one of its external PSTN trunks. The button gives a ring and flashes when there is a connected emergency call in progress. The button remains lit when there are details of previous emergency calls in the IP Office system's emergency call history. Pressing the button displays details of currently connected emergency calls (the ...
24. Emergency Call Indication [HTML]
... Emergency Call Indication IP Office R11.1 SP1 added support for a 911 View or Emergency View programmable button. A button set to this function indicates to users on the same system when the IP Office has routed an emergency call out one of its external PSTN trunks. The button gives a ring and flashes when there is a connected emergency call in progress. The button remains lit when there are details of previous emergency calls in the IP Office system's emergency call history. Pressing the button displays details of currently connected emergency calls (the ...
25. Using the IP Office User Portal [PDF]
... . 178 Call Park Button.... 179 Call Park and Page Button.... 179 Call Park To Other Extension Button.... 180 Call Pickup Button.... 180 Call Pickup Any Button.... 181 Conference Meet Me Button.... 181 Dial Button.... 182 Drop Button.... 182 Emergency View/911 View Button.... 183 Group Button.... 183 Group Paging Button.... 183 November 2023 Using the IP Office User Portal 10 Comments on this document? Internal Auto-Answer Button.... 184 Ringer Off Button.... 184 Self-Administration Button.... 185 Send All Calls Button... ...
