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... Avaya Solution & Interoperability Test Lab Application Notes for 911 ETC CrisisConnect® for Softphones and CrisisConnect® for VoIP with Avaya IP Office – Issue 1.0 Abstract These Application Notes describe the procedures for configuring the 911 ETC CrisisConnect® for Softphones and CrisisConnect® for VoIP with Avaya IP Office. 911 ETCs' CrisisConnect® for VoIP solution enables E911 call routing to the correct Public Safety Answering Point (PSAP) and deliver the caller's address directly to t he PSAP operator's panel in order to provide immediate emergency assistance. 911 ETCs' CrisisConnect ...
URL: ../mergedProjects/appnotes/2017/911ETC-IPO10.pdf
... Avaya Solution & Interoperability Test Lab Application Notes for 911 Secure LLC Sentry NG911 Emergency Location Management with Avaya IP Office Server Edition using Location API - Issue 1.0 Abstract These Application Notes describe the configuration steps required to integrate the 911 Secure LLC Sentry NG911 Emergency Location Management Solution with Avaya IP Office Server Edition. The 911 Secure LLC Sentry NG911 Emergency Location Management Solution provides location setting and on-site notification when an emergency call has been placed using Software Development Kit (SDK) for Avaya Location API. The 911 Secure solution contains ...
URL: ../mergedProjects/appnotes/2020/Sentry-IPO11.pdf
... Emergency View/911 View Button This button indicates when an emergency call has been made and can be pressed to display details of current and previous emergency calls. Also called 911 View in some locales. Settings Default Label: EView or 911-View Action Data: None Status Indication: Yes Flashing - Emergency call in progress. Lit - Previous emergency call in details. ...
URL: ../user/userportal/Emergency_View.html
... Emergency Alarm String Examples The following are example alarm strings. TDM Alarm Emergency call! Location:"TDM_Loc" Dialled:112 Called:911 CallerID:789 Usr:207:"Extn207" Extn:201:1 :TDM:B1P1 Emergency call! Location:"TDM_Loc" Dialled:112 Called:911 CallerID:789 Usr::"NoUser" Extn:201:1 :POTS:B1P7 Emergency call! Location:"TDM_Loc" Dialled:112 FailCause:"No channel" Usr:207: ...
URL: ../mergedProjects/911/Examples.html
... Office system extensions. It is important to understand that emergency call handling is unique to each specific customer's environment. Customers are advised to review plans with their risk management teams and local public safety authorities to ensure compliance with all local legislation or employee safety regulations. Although 911 is used in this document, it represents any emergency number that can be defined in the system dialing plan, for example; 112, 999 and 000. Related links Definitions on page 4 Typical Emergency Call Operation on page 5 Dial Emergency on page 5 Large ...
URL: ../mergedProjects/manuals/mgr/IP%20Office%20Emergency%20Calls_en-us.pdf
... 901 SIP Caller Name and Number Display.... 902 Typical incoming call scenarios.... 903 Chapter 93: SIP messaging.... 907 Codec selection.... 907 SIP DTMF Transmission.... 908 Fax over SIP.... 909 SIP Call Hold Scenarios.... 909 SIP Call Transfers (Refer) ..... 911 Ringback Tone.... 912 Hold Reminders.... 913 Chapter 94: SIP Line Appearances.... 914 SIP Line Appearance Incoming Call Routing.... 914 SIP Line Appearance Outgoing Call Routing.... 914 SIP Line Appearance User Button Programming.... 915 Chapter 95: SIP Calling Number Verification (STIR ...
URL: ../mergedProjects/manuals/mgr/Administering%20Avaya%20IP%20Office%20with%20Web%20Manager_en-us.pdf
7. 911-View [HTML]
... 911-View See Emergency View . ...
URL: ../mergedProjects/manager/Emulations_abbreviateddial.html
... Emergency 911 call Calls to numbers configured as emergency numbers override any call barring that would otherwise apply to the user making the call. ...
URL: ../mergedProjects/feature_description/Emergency_911_call.html
... to-Speech.... 907 Recording User Name Prompts.... 907 Chapter 83: Routing Calls to a Voicemail Pro Auto-Attendant.... 909 Routing External Calls to an Auto-Attendant.... 909 Routing Internal Calls to an Auto-Attendant.... 909 Part 9: Conferencing.... 911 Chapter 84: Conferencing.... 912 Conference Types.... 912 Conference Participants.... 913 User Conference Controls.... 913 Conference Capacities.... 914 Conference ID Numbers.... 915 Conference Notes.... 915 Conference Phones.... 916 Context Sensitive Conferencing.... 917 Chapter 85: Ad-Hoc Conferencing.... ...
URL: ../mergedProjects/manuals/mgr/Administering%20Avaya%20IP%20Office%20with%20Manager_en-us.pdf
... first available line within line group 0 (the default outgoing line group for all lines) . Whilst all these short code route calls to the same destination, having them as separate items allows customization if required. The short codes are: 11/Dial Emergency/911/0 - This short code matches an user dialing 911 for emergency services. 911/Dial Emergency/911/0 - This short code matches an user dialing 9911 for emergency services. 0N;/Dial3K1/0N/0 - This short code matches ...
URL: ../mergedProjects/webmanager/GSS_Example_ARS_Operation.html
... first available line within line group 0 (the default outgoing line group for all lines) . Whilst all these short code route calls to the same destination, having them as separate items allows customization if required. The short codes are: 11/Dial Emergency/911/0 - This short code matches an user dialing 911 for emergency services. 911/Dial Emergency/911/0 - This short code matches an user dialing 9911 for emergency services. 0N;/Dial3K1/0N/0 - This short code matches ...
URL: ../mergedProjects/manager/GSS_Example_ARS_Operation.html
12. ARS Short Codes [HTML]
... ARS Short Codes The short codes in the default ARS form have the following roles: Code Feature Telephone Number Line Group ID Description 11 Dial Emergency 911 0 These two short codes are used to route emergency calls. A Dial Emergency call is never blocked. If the required line is not available, the system will use the first available line. Similarly, calls using Dial Emergency ignore any outgoing call bar settings that would be normally applied to the user. 911 Dial Emergency 911 0 0N; Dial 3K1 0N 0 Matches international ...
URL: ../mergedProjects/manager/Default_ARS_Short_Codes.html
... ARS Entries We are going to create 3 Location entries for the customer site. Before doing that, we need to also create an ARSfor each of those. The following is the ARS for the office building. The 2 short codes match users who have dialed either 911 or 9911 (remember the initial 9 was stripped by the system short code that routed the call to ARS) . The short codes route matching calls to whichever PRI trunk has an available channel by using the line group containing the PRI trunks (line group 0 ...
URL: ../mergedProjects/911/Location_Emergency_Call_ARS.html
... Emergency Call Example Callflow Having configured the customer system in this example, an emergency call attempt is processed as follows: An extension user in the workshop dials 911 . The leading 9 matches the 9N system short code used for all outgoing external calls. That short code removes the leading 9 and passes the remaining digits to the ARS form 50:Main for further matching. The remaining digits dialed ( 11 ) match a Dial Emergency short code in the ARS form 50:Main . The match to a Dial Emergency short code ...
URL: ../mergedProjects/911/Example_Emergency_Call.html
15. Introduction [HTML]
... Office system extensions. It is important to understand that emergency call handling is unique to each specific customer's environment. Customers are advised to review plans with their risk management teams and local public safety authorities to ensure compliance with all local legislation or employee safety regulations. Although 911 is used in this document, it represents any emergency number that can be defined in the system dialing plan, for example; 112, 999 and 000. ...
URL: ../mergedProjects/911/Introduction.html
16. Emergency View [HTML]
... IP Office Location entry was used to route the call. Note that the button only works for an extension registered to the same system as the outgoing trunk used for the emergency call. Details Action: Emulation | Emergency View. Action Data: None Default Label: 911 – View or EView Toggles: No. Status Indication: Yes The button gives a single ring and then flashes when there is a connected emergency call in progress. The button remains on when there are previous emergency calls in the alarm history. Note that there ...
URL: ../mergedProjects/manager/Emulations_abbreviateddial_2.html
... primary IP Office system, and select New from pop-up list to add a new short code for routing of emergency calls, if not already defined and routable. For Code, enter the digits that will be dialed for emergency calls, in this case "911" . For Feature, select "Dial Emergency" . Configure Telephone Number and Line Group ID as needed for proper routing of emergency calls to the PSTN, and retain the default values in the remaining fields. Repeat this section to add similar short code for ...
URL: ../mergedProjects/appnotes/2019/ShadowOSN-IPO11.pdf
... Adding Alert Buttons IP Office R11.1 SP1 added support for a 911 View programmable button feature (known as Emergency View in some locales) . A button set to this function indicates to users on the same system when an emergency call has been routed out on a trunk on that system. The button gives a ring and flashes when there is a connected emergency call in progress. The button remains lit when there details of previous emergency calls in the system's emergency call history. Pressing the button displays details of currently connected emergency calls ...
URL: ../mergedProjects/911/Enable_Alert_Buttons.html
... primary IP Office system, and select New from pop-up list to add a new short code for routing of emergency call, if not already defined and routable. For Code, enter the digits that will be dialed for emergency calls, in this case "911" . For Feature, select "Dial Emergency" . Configure Telephone Number and Line Group ID as needed for proper routing of emergency calls to the PSTN, and retain the default values in the remaining fields. Repeat this section to add similar short code for ...
URL: ../mergedProjects/appnotes/2016/Resource%20Software%20International%20Shadow%20Onsite%20Notification.pdf
... Emergency Call Indication IP Office R11.1 SP1 added support for a 911 View programmable button feature (known as Emergency View in some locales) . A button set to this function indicates to users on the same system when an emergency call has been routed out on a trunk on that system. The button gives a ring and flashes when there is a connected emergency call in progress. The button remains lit when there details of previous emergency calls in the system's emergency call history. Pressing the button displays details of currently connected emergency calls ...
URL: ../mergedProjects/911/Emergency_Call_Indication.html
... Office system's auto-generated 46xxsettings.txt files. This is supported for IP Office R11.1 FP2 SP2 and higher. SET_CDNL=DISABLED - This adds the following string to the auto-generated 46xxsettings.txt file. This disables cellular direct number operation. SET CELLULAR_DIRECT_ENABLED 0 SET_CDNL="911" ," 9911" - This adds the following strings to the auto-generated 46xxsettings.txt file. These enable cellular direct number operation and specify the numbers that will trigger the feature. Each number should be enclosed in quote marks and separated with a comma. ...
URL: ../mergedProjects/911/Cellular_Direct_Numbers.html
... matches one in the user's associated emergency routing policy, that policy is used to route the call. If the number matches one of those in the policy's Emergency dial mask, it is translated to the Emergency dial string number. For example, if a user dials 911 or 999, the number is translated to 112 for onward routing. 3. PSTN usage PSTN usage records have no configuration settings other than their name. However, they are used used to create links between a user's emergency routing policy and the voice routes it ...
URL: ../mergedProjects/manuals/teams/Deploying%20MS%20Teams%20Direct%20Routing%20with%20IP%20Office_en-us.pdf
... IP Office system's auto-generated 46xxsettings.txt files. This is supported for IP Office R11.1 FP2 SP2 and higher. SET_CDNL=DISABLED This adds the following string to the auto-generated 46xxsettings.txt file. This disables cellular direct number operation. SET CELLULAR_DIRECT_ENABLED 0 SET_CDNL="911" ," 9911" This adds the following strings to the auto-generated 46xxsettings.txt file. These enable cellular direct number operation and specify the numbers that will trigger the feature. Each number should be enclosed in quote marks and separated with a comma. SET ...
URL: ../mergedProjects/workplace_install/Cellular_Direct_Numbers.html
... . 170 Call Park Button.... 171 Call Park and Page Button.... 172 Call Park To Other Extension Button.... 172 Call Pickup Button.... 172 Call Pickup Any Button.... 173 Conference Meet Me Button.... 173 Dial Button.... 174 Drop Button.... 174 Emergency View/911 View Button.... 175 Group Button.... 175 Group Paging Button.... 175 Internal Auto-Answer Button.... 176 Ringer Off Button.... 176 Self-Administration Button.... 177 Send All Calls Button.... 177 February 2022 Using the IP Office User Portal 10 Comments on this ...
URL: ../user/manuals/apps/Using%20the%20IP%20Office%20User%20Portal_en-us.pdf
... Set the Code to N; Set the Feature to Dial. In the Telephone Number field, enter N. Set the Line Group ID to 96666. Click OK. Add an Emergency Call Short Code Click the icon and select Short Code. Set the Code to 911. Set the Feature to Dial Emergency. In the Telephone Number field, enter 911. Set the Line Group ID set it to match the Outgoing Group setting of the local IP Office trunk(s ) . Click OK. Repeat the process for any other ...
URL: ../mergedProjects/aco/Edit_the_System_Short_Codes.html
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