... Hot Desking.... 1203 Applications.... 1204 Chapter 108: Programming Appearance Buttons.... 1205 Appearance Function System Settings.... 1207 Appearance Function User Settings.... 1207 Programming Line Appearance ID Numbers.... 1209 Automatic Renumbering.... 1209 Manual Renumbering.... 1209 Outgoing Line Programming.... 1210 Part 14: SMDR Call Records.... 1212 Chapter 109: Appendix: SMDR Call Records.... 1213 Enabling SMDR.... 1213 January 2024 Administering Avaya IP Office using Manager 29 Comments on this document? infodev@avaya.com SMDR Record Buffering.... 1214 Checking SMDR Generation.... 1214 SMDR Record Output.... ...

... SMDR Navigation: System Settings > System > SMDR The system can be configured to output SMDR (Station Message Detail Reporting) records for each completed call. These settings can be edited online. Changes to these settings do not require a reboot of the system. Field Description Output Default = No Output. Select the type of call record that the system should create. The options are: No Output – Do not generate SMDR records. SMDR Only – Generate SMDR records and send those records using the settings below. Hosted Only ...

... Call Times in SMDR Each SMDR record can include values for ringing time, connected time, held time and parked time. The total duration of an SMDR record is the sum of those values. The time when a call is not in one of the states above, is not included in the SMDR record. All times are rounded up to the nearest second. Where announcements are being used, the connected time for a call begins either when the call is answered or the first announcement begins. Each SMDR record has a ...

... SMDR Record Output An SMDR record is generated at the end of each call between two devices on the system. Devices include extensions, trunk lines (or channels on a trunk) , voicemail channels, conference channels and system tones. SMDR records are only produced for calls which are presented to another device or a barred short code. For example, an internal user dialing a short code that simply changes a setting does not produce a SMDR record. SMDR records are generated when each call or call leg ends. Therefore the ...

... Appendix: SMDR Call Records The control unit is able to send SMDR (Station Message Detail Reporting) records to a specified IP address and port. Various third-party call billing applications are able to process those records to produce call reports. An SMDR record is output for each call between two parties. The SMDR record is output when the call between the parties ends. In some scenarios, for example transferred calls, multiple SMDR records are output for each part of the call. That is, each part of the ...

... Enabling SMDR SMDR output is enabled as follows: Access the system configuration using your preferred manager application. Select System settings and then select the SMDR tab. Use the Output drop down box to select SMDR only and enter the required IP Address and TCP Port. Adjust any other SMDR output settings if required. For systems in a network of IP Offices, repeat this for all systems. ...

... SMDR Example: Caller Consent Request The actions in Embedded Voicemail auto-attendants and Voicemail Pro call flows can be assigned a consent setting value. By selecting the particular action the caller can indicated their consent. That value is indicated the SMDR record for the call. Consent Not Requested In this example, the call action used to route the call does not have a consent setting. Therefore, the consent setting within the SMDR record remains 0. 2020/03/06 10:35:42,00:00:02,0,201,O, ...

... SMDR Example: Internal Network Call The SMDR records include fields (31 to 34) that identifying the calling and called IP Office systems. These are useful for calls between systems in an IP Office network. This still requires each system in the network to be configured to output its own SMDR records. In this example, 806 on the 1st IP Office system (192.168.0.182) makes an internal call to 706 on the 2nd IP Office system (192.168.0.180) . Both systems output their own SMDR record for the same call. Record ...

... IP Office Technical Tip (Region: Global)209: IP Office 4.2 Direct SMDR Output 29th August 2008 - Full PDF Text Version This Technical Tip is to advise customers about a potential issue with the direct output of SMDR records introduced in IP Office 4.2 software. In some call scenarios there is a possibility that the correct end of line characters may not be sent at the end of an SMDR record, therefore posing a potential issue for any software application that is collecting the data. If the correct end of line character ...

... SMDR Record Format The format used for the SMDR record output is: Each SMDR record contains call information in a comma-separated format (CSV) , that is a byte stream of variable width fields delimited by commas (0x2C) . Each record is terminated by carriage-return (0x0D) , newline (0x0A) sequence. There is no quoting or escaping currently defined as fields do not include' or newline' characters. ...

... EMEA IP Office Technical Tip 023: SMDR Logging Tandem Calls 2nd June 2003 - Full PDF Text Version When making an external call that has been account coded, if the user places that first call on hold and makes a second outgoing call to an external number, the user will also need to account code the second call they make in order for the SMDR logger to log both calls correctly with account codes. The reason for this is that the SMDR call logging application is based upon the CCC Delta Server, when this ...

... SMDR Example: Park and Unpark Parking and unparking of a call at the same extension is simply shown by the Park Time field of the SMDR record. Similarly, calls held and unheld at the same extension are shown by the Held Time field of the SMDR record for the call. The records below however, show a call parked at one extension and then unparked at another. The records show a call from 207 to 203. 203 then parks the call shown by the Park Time. The call is unparked by 201 ...