76. SMDR Example: Parked Call [HTML]
... SMDR Example: Parked Call In this example the first record has a Park Time showing that the call was parked for 7 seconds. The Continuation field indicates that the call did not end yet and there are further records. The second record has the same Call ID and shows a change in the Party2Name, indicating that another party unparked the call. Note also that both records share the same call start time. 2014/10/20 07:18:31 ,00:00:12,3,215,O,210,210, 1, 1000038 , 1 ,E215,Extn215 ...
77. SMDR Example: Rerouted External Call [HTML]
... SMDR Example: Rerouted External Call In this example, an incoming external call has been rerouted back off switch, shown by the Party 1 fields and the Party 2 fields being external line details. The External Targeter Cause shows that rerouting of the incoming call was done by an incoming call route (ICR) . The External Targeter ID in this case is the Tag set on the incoming call route. The External Targeted Number is the actual external number call. 2014/08/01 08:14:27,00:00 ...
78. SMDR Example: External Conference Party [HTML]
... SMDR Example: External Conference Party This is similar to internal conferencing (see examples above) but the conference setup and progress records include External Targeting Cause codes for user (U ) conference proposal (CfP) and user (U ) conferenced (Cfd) . 2014/08/01 16:48:58,00:00:02,2,203,O,9416,9416, 0,1000066,1,E203,Extn203,T9005,Lin 5.1,0,0,,,, U CfP ,Extn203,. 2014/08/01 16:48:37,00:00:04,3,203,O,207,207, 1,1000064,1,E203,Extn203,E207,Extn 07,7,0,. 2014/08/01 16:49:04,00:00:08,0,203,O,9416,9416, ...
79. SMDR Example: External Forward Unconditional [HTML]
... SMDR Example: External Forward Unconditional In this example, user 203 has a forward unconditional number set for calls. This is indicated by the External Targeting Cause showing user and forward unconditional. The External Targeter ID shows the source of the call being forwarded, in this example user 207. The External Targeted Number shows the actual external number called by the system. 2014/08/01 16:22:41,00:00:02,5,207,O,203,203, 0,1000034,0,E207,Extn207,T9005,Lin 5.1,0,0,,Extn203,0000.00, 0000.00,0,0,618,1.00, U fu , Extn207 , 9416 ,. ...
80. SMDR Example: Lost Incoming Call [HTML]
... SMDR Example: Lost Incoming Call In this record, the Connected Time is zero and the Continuation field is 0, indicating that the call was never connected. The Ring Time shows that it rang for 9 seconds before ending. 2014/06/28 09:28:41, 00:00:00 , 9 ,8004206,I,4324,4324, 0,1000014155,0,E4324,Joe Bloggs,T9161,LINE 5.1,0,0,. ...
81. SMDR Example: External Call [HTML]
... SMDR Example: External Call The Is Internal field being 0 indicates that this is an external call. The Direction field being I shows that it was an incoming call. The Ring Time was 7 seconds and the total Connected Time was 5 seconds. 2014/08/01 15:14:19, 00:00:05 , 7 ,01707299900, I ,403,390664, 0 ,1000013,0,E403,Extn403,T9001,Line 1.2,0,0,. ...
82. SMDR Example: Call Answered by Voicemail [HTML]
... SMDR Example: Call Answered by Voicemail In this example, 215 has made a call to 211. However, the Party2Device and Party2Name fields show that the call was answered by voicemail. 2014/10/20 06:43:58,00:00:10,21,215,O,211,211, I,28,0,E215,Extn215, V9051 , VM Channel 1 ,0,0,. ...
... SMDR Example: Two Outgoing External Calls Transferred Together This scenario shows an outgoing call which is then transferred to another outgoing call. 2009/02/19 11:13:26,00:00:06,0,203,O,9403,9403, 0, 1000012 , 1 ,E203,Extn203,T9001,Line 1.0,8,0,0,n/a,,, U,Extn203,. 2009/02/19 11:13:36,00:00:02,0,203,O,8404,8404, 0,1000013,0,E203,Extn203,T9002,Lin 2.0,0,0,0,n/a,,,, U XfP ,Extn203,. 2009/02/19 11:13:26,00:00:11,0,8404,I,404,,0, 1000012 ,0,T9002,Line 2.0,T9001,Line 1.0,0,0,0,n/a,,,, LINE Xfd ,0.1038.0 13 Alog Trunk: ...
84. SMDR Example: Transfer [HTML]
... SMDR Example: Transfer In this example, 2126 has called 2102. The 1st record has the Continuation set a 1, indicating that it the call has further records. The 3rd record has the same Call ID but the Party 2 Device and Party 2 Name fields have changed, indicating that the call is now connected to a different device. We can infer the blind transfer from the 2nd record which shows a call of zero Connected Time between the original call destination 2102 and the final destination 2121. 2014/07/ ...
... SMDR Example: Conference Using Conference Button In this example, an extension user answers a call and then brings in another user by using the Conference button on their phone. Again we see records for the initial call, the conference proposal call and then for the 3 parties in the conference that is created. 2014/07/09 15:05:41,00:00:04,3,203,O,201,201, 1,1000009, 1 ,E203,Extn203,E201,Extn201,0,0,. 2014/07/09 15:05:26,00:00:09,3,207,O,203,203, 1,1000008, 1 ,E207,Extn207,E203,Extn203,10,0,. 2014/07/09 ...
86. SMDR Example: Call Transferred to Voicemail [HTML]
... SMDR Example: Call Transferred to Voicemail In this example, the Continuation field being 1 in the first record tells us that it was not the end of the call. The matching Call ID identifies the second record as part of the same call. The change in Party 1 details between the two records show that the call was transferred to voicemail. 2014/06/28 09:30:57,00:00:13,7,01707392200,I,299999,299999, 0, 1000014160 , 1 , E4750 , John Smith ,T9002,LINE 1.2,11,0,. 2014/06/28 09: ...
... SMDR Example: Call Routed by Incoming Call Route Call from external number 403 rerouted by incoming call route (ICR) for incoming line group 701 back out to 404. 2014/08/01 11:45:36,00:00:01,2,403,I,9404,,0,1000007,0,T9001 ,Line 1.0,T9010,Line 10.0,0,0,0,n/a,,,, ICR , ICR701 ,404,. ...
88. SMDR Example: Adding a Party to a Conference [HTML]
... SMDR Example: Adding a Party to a Conference This example is a variant on that above. Having started a conference, extension 203 adds another party. 2014/07/09 15:08:31,00:00:03,3,203,O,201,201, 1,1000014,1,E203,Extn203,E201,Extn 01,0,0,. 2014/07/09 15:08:02,00:00:22,6,207,O,203,203, 1,1000013,1,E207,Extn207,E203,Extn 03,9,0,. 2014/07/09 15:08:45,00:00:02,4,203,O,403,403, 0,1000016,1,E203,Extn203,E403,Libb Franks,0,0,. 2014/07/09 15:08:02,00:00:24,0,207,O,203,203, 1,1000013,0,E207,Extn207,V11003,CO Channel 100.3,0,0,. 2014/07/09 ...
89. SMDR Example: Call Pickup [HTML]
... SMDR Example: Call Pickup The first record shows a call from 2122 to 2124 with a Connected Time of zero but a Ring Time of 8. The Continuation field indicates that the call has further records. The second record has the same Call ID but the Party 2 Device and Party 2 Name details show that the call has been answered by 2121. 2014/07/09 18:00, 00:00:00 , 8 ,2122,O,2124,2124, 1, 1000038 , 1 ,E2122,Extn2122,E2124,Extn2124,0,0 ,.. 2014/07/09 18: ...
90. SMDR Example: Busy/Number Unavailable Tone [HTML]
... SMDR Example: Busy/Number Unavailable Tone In this example, 2122 calls 2123 who is set to DND without voicemail. This results in 2122 receiving busy tone. The records shows a call with a Connected Time of 0. The Call Number field shows 2123 as the call target but the Party 2 Device and Party 2 Name fields show that the connection is to a virtual device that is generating the audio tone. 2014/07/09 17:59,00:00:00,0,2122,O,2123,2123, 1,1000033,0,E2122,Extn2122, V8000 , U1 0.0 ,0,0,. ...
91. SMDR Example: Authorization code [HTML]
... SMDR Example: Authorization code In this example, an authorization code was used and the 0 indicates that it is invalid. 2014/02/20 11:04:59,00:00:00,0,319,O,, 0,1000009,0,E319,Alice,V8000,U1 0.0,0,0, 0 , n/a U,Alice,. In this example, the authorization code is valid. 2014/02/20 11:04:59,00:00:00,0,319,O,, 0,1000009,0,E319,Alice,V8000,U1 0.0,0,0, 1 , n/a U,Alice,. ...
... SMDR Example: Mobile Twinned Call Picked Up Using the Twinning Button This is the same scenario as the example above, however after answering the call on the external twinned device, the user has picked it up internally by using a twinning button. The first two records are for the answered external call and are output when that call is picked up by the internal extension. The third record is output when the call is ended internally. 2014/08/01 16:19:18,00:00:05,11,207,O,203,203, 1, 1000029 ...
93. SMDR Example: Internal Twinning [HTML]
... SMDR Example: Internal Twinning The records for scenarios such as internal call forwarding or follow me indicate the rerouting in a single record by having Caller and Called Number details that differ from the final Party 1 and Party 2 details. Internal twinning differs is showing a call answered at the twin exactly the same as having been answered at the primary. 203 is internally twinned to 201. Call from 207 to 203 but answer at 201. 2014/07/09 16:25:26,00:00:03,7,207,O,203,203, 1,1000037,0,E207,Extn207,E203,Extn 03,0,0,. ...
94. SMDR Example: Outgoing External Call [HTML]
... SMDR Example: Outgoing External Call The External Targeting Cause indicates that the external call was caused by a user. The lack of specific reason implies that it was most likely dialed. The External Targeter ID is the user name in this example 2014/08/01 16:23:06,00:00:04,5,203,O,9416,9416, 0,1000035,0,E203,Extn203,T9005,Lin 5.1,0,0,,Extn203,,,, U , Extn203 ,. ...
95. SMDR Example: Voicemail Supervised Transfer [HTML]
... SMDR Example: Voicemail Supervised Transfer A call is routed to a voicemail module that performs a supervised transfer. 2014/08/01 16:36:04,00:00:09,0,01707299900,I,xfer,390664, 0,1000061,1,T9001,Line 1.1,V9508,VM Channel 8,0,0,. 2014/08/01 16:36:07,00:00:03,4, I,402,402, 0,1000062,0,E402,Extn402,V8000,U12 0.8,0,0,. 2014/08/01 16:36:04,00:00:09,0,01707299900,I,402,390664, 0,1000061,0,E402,Extn402,T9001,Lin 1.1,0,0,. ...
96. SMDR Record Buffering [HTML]
... SMDR Record Buffering The system generates a record at the end of a call or each call leg. It attempts to send the record at the time it is generated. However, if not possible, it buffers records up to the limit set for the system. By default that is 500 records. Whilst buffering, it still attempts to send a record when that new record is generated. If successful, it will also send any buffered records. If the buffer limit is reached, the system deletes the oldest record each ...
97. SMDR Example: Voicemail Call [HTML]
... SMDR Example: Voicemail Call The two records below show calls to voicemail. The first shows the Dialed Number as *17, the default short code for voicemail access. The second shows the Dialed Number as VoiceMail, indicating some other method such as the Message key on a phone was used to initiate the call. 2014/06/28 09:06:03,00:00:19,0,4966,O,*17, *17,1,1000014131,0,E4966,John Smith, V9501 , VM Channel 1 ,0,0,. 2014/06/28 09:06: ...
98. SMDR Example: Voicemail Call [HTML]
... SMDR Example: Voicemail Call The two records below show calls to voicemail. The first shows the Dialed Number as *17, the default short code for voicemail access. The second shows the Dialed Number as VoiceMail, indicating some other method such as the Message key on a phone was used to initiate the call. 2014/06/28 09:06:03,00:00:19,0,4966,O,*17, *17,1,1000014131,0,E4966,John Smith, V9501 , VM Channel 1 ,0,0,. 2014/06/28 09:06: ...
... SMDR Example: Mobile Twinned Call Answered at the Mobile Twin This is the same scenario as the example above except that the call is answered at the external mobile twinning destination. Unlike the previous example, the external call record has a non-zero Connected Time, showing that the call was also answered externally. 2014/08/01 16:17:04 , 00:00:06 , 9,O,9416,9416, 0,1000026,0,E203,Extn203,T9005,Lin 5.1,0,0,,,, U MT , Extn203 , 9416 ,. 2014/08/01 16:17:02 ...
100. emea_techtip_023.pdf [PDF]
... IP Office Technical Tip No: 23 Issued: 2nd June 2003 SMDR logging tandem calls When making an external call that has been account coded, if the user places that first call on hold and makes a second outgoing call to an external number, the user will also need to account code the second call they make in order for the SMDR logger to log both calls correctly with account codes. The reason for this is that the SMDR call logging application is based upon the CCC Delta Server, when this kind of scenario ...
