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... v4.0.34 Wallboard Server v4.0.35 2. Resolved issues The following issues were resolved in this release of CCC v4.0: • Dutch translation fix for Agent Reports • License information in Delta Server may appear incorrect after IP Office reboot. • Account codes may not be contained in the SMDR output. • SMDR output may only contain 4 out of 5 digits for 5-digit extensions. • Incorrect states may be reported if a Callback Request is made via PC Wallboard. 3. Upgrade instructions To upgrade to this release it is not necessary to ...
URL: ../mergedProjects/bulletins/techbulls/tb048.pdf
127. Call Records [HTML]
... Call Records The authentication level ( A , B or C ) provided by the ISP is included in the SMDR call logging records output by the system. If no authentication level is provided, N/A is shown instead. An SMDR call record is produced even for calls which are rejected by the system based on the calling number verification settings. ...
URL: ../mergedProjects/manager/SIP_STIR_SMDR.html
... against a single CQ issue. 3.1 Resolved Field Issues in IP Office CCC 5.0.61 software CQ Number Description of Issue CQ35530 Wrong Call Direction when extension connected to S08 module dials out CQ35688 CCC - Agent Activity Trace – call direction is not translated into Italian CQ39352 CCC - SMDR - called and dialed numbers incorrect when using Auto Record CQ39553 Calls Presented graph doesn't update when using a Blind Xfer from an Auto Attendant CQ39589 CCC - Delta Server stops processing messages CQ39650 PCA time does not get updated correctly if call was transferred to the HG CQ39662 ...
URL: ../mergedProjects/bulletins/techbulls/tb100.pdf
... ports) in the base control unit with no support for expansion modules. COMPAS ID 126066 Issue 2 Page 10 of 78 IP Office Technical Bulletin number 80 IP Office Standard Edition supports Embedded Voicemail, Phone Manager Lite/Pro/PC Softphone, SoftConsole, TAPI, SMDR, CBC, SIP Trunking and IP DECT by adding the optional licenses where relevant. IP Office Standard Edition does not support voice networking (H323, SCN or QSIG) or advanced applications (Voicemail Lite, Voicemail Pro, CCC, Conference Center, etc) ...
URL: ../mergedProjects/bulletins/techbulls/tb080.pdf
... and the second to carry out the required operation) . 3.0 Phone Manager Pro Version 1.3.14 • Correct Off Hook Station operation • When in Agent mode, the function keys operate correct Icon • An Alog extension set as Agent generates Invalid Account Code when dialling out 4.0 SMDR Version 1.0.6 • This new version of SMDR addresses an issue with shortcut locations. Page 4 of 6 Technical Bulletin No: 11 rd 23 April 2003 5.0 IP Office 1.3 (37) Upgrade Installation Notes If upgrading between software levels, for example from 1.1 to ...
URL: ../mergedProjects/bulletins/techbulls/tb011.pdf
... is complete click on Finish. 18. The program shortcuts for eConsole and eBLF will have been removed but the programs will not. Set these shortcuts up again and you will be able to run the eConsole and eBLF applications as before. 9.4 Upgrade Installation Notes for SMDR The existing standalone SMDR application is not compatible with IP Office version 2.0 and from this release will no longer be available in its present format. CCC version 4 incorporated the SMDR output into its Delta Server and it is a version of this that will be used ...
URL: ../mergedProjects/bulletins/techbulls/tb018.pdf
... is complete click on Finish. 18. The program shortcuts for eConsole and eBLF will have been removed but the programs will not. Set these shortcuts up again and you will be able to run the eConsole and eBLF applications as before. 9.4 Upgrade Installation Notes for SMDR The existing standalone SMDR application is not compatible with IP Office version 2.0 and from this release will no longer be available in its present format. CCC version 4 incorporated the SMDR output into its Delta Server and it is a version of this that will be used ...
URL: ../mergedProjects/bulletins/techbulls/tb016a.pdf
... . Group Name Sets the label for reporting. Topic This field is not used. Annotation This field is not used. Consent Directive When selected, the value set in the adjacent drop-down is included in the call details used output by the IP Office system SMDR and other CTI interfaces. For details of the SMDR output, refer to the Administering Avaya IP Office™ Platform with Manager manual. ...
URL: ../mergedProjects/voicemailpro/Reporting_tab.html
134. IP Office Reporting [HTML]
... Platform with Manager . Detailed audit trail of all administrative changes, including security settings. Available as syslog events only. For Server Edition, all events are active and send via syslog to the Primary Server. Reports of all calls available as Station Message Detail Reporting (SMDR) message that can be sent to 3rd party call loggers. For information, see the SMDR section in Administering Avaya IP Office™ Platform with Manager . ...
URL: ../mergedProjects/security/IP_Office_Reporting.html
... string verbroken' should be verloren' 19541 Callback Request from Voicemail to CCV displays incorrect Original Target 19497 When using Callback Request via PC Wallboard, incorrect states are reported 19498 Agent calls reporting as Callback Requests when they are not Callback Request's 19633 Account codes not shown in SMDR output 20840 Total number of licensed clients reverts to zero after switch is rebooted 20860 SMDR only logging 4 digits for 5-digit extensions 21198 CCV does not show calls waiting when VoiceMail Pro routes the call 21070 Dialled numbers greater then 10 digits are reported incorrectly in ...
URL: ../mergedProjects/bulletins/techbulls/tb039.pdf
... requiring specific user subscription are UMS and TTS Email Reading. Those features are only supported for users with a Unified Communications User subscription. • Consent Reporting The Reporting settings for an action can be used record the caller's response to prompts as part of the IP Office system's SMDR and DevLink3 CTI outputs for the call. See Action Reporting' Settings Tab on page 82 This can be used for purposes such as consent to call recording, see Getting Caller Consent on page 255 • Voicemail Pro Client Connection Off by Default The Enable Voicemail Pro ...
URL: ../mergedProjects/manuals/vmail_tech/Administering%20Voicemail%20Pro_en-us.pdf
... Avaya native spaces email account, or Enterprise Account (SSO) . You can configure the Avaya Workplace Client settings automatically using your email address or the automatic configuration web address. Consent Directive This field is used to control the addition of a consent value to the system's SMDR output and CTI call logging outputs. Subscription Based Licensing Systems can now be installed in IP Office Subscription mode. This mode uses subscription based licensing, that is, licenses paid for on a per-user per-month basis. End of Windows 7 Support ...
URL: ../mergedProjects/manuals/Avaya%20IP%20Office%20Platform%20Solution%20Description_en-us.pdf
... the Fwd on B destination is not available. CQ61569 Audio and contrast settings are changed when using Follow Me Here CQ61626 412 System restart - third buffer pool empty CQ62519 When a transferred call is received sometimes the name of who transferred the call is not shown. CQ62897 SMDRs when transferring using PM drag & Drop or Blind Transfer do not mention calling extension CQ63966 When the IPO synchronizes with the LDAP Server it looses memory. Eventually the IPO may restart CQ64052 IP500 continual system restart when commiting config with number of SIP URI entries CQ64113 Visual ...
URL: ../mergedProjects/bulletins/techbulls/tb099.pdf
... 1500 users: 1024 kbit/s 1500 – 3000 users: 2048 kbit/s SoftConsole 64 – 1024 kbit/s Bursty traffic, peaking after start-up. Higher figure for maximum 3000 user deployment. Between each SoftConsole application and the IP Office server. SMDR 1 kbit per call report (or Average SMDR message size for typical call pattern 7.2 kbit/s @ 7,200 BHCC) Table continues … February 2024 IP Office Platform Guidelines Capacity 27 Comments on this document? Primary and Secondary Server Capacity Traffic Suggested Minimum Comments Bandwidth ...
URL: ../mergedProjects/manuals/mgr/IP%20Office%20Platform%20Platform%20Guidelines%20Capacity_en-us.pdf
... certain scenario 23565 System prompted user with "No New Messages" when there was a new message IP Office CCC V4.0 CQ Number Description of Issue 21808 Phone Manager – Busy NA & Busy Wrap not displayed in CCV 21070 Dialled numbers greater then 10 digits report incorrectly in SMDR COMPAS ID 114449 Issue 1 page 3 of 11 Targeted at resolution in the November 2005 V3.0 patch releases IP Office Core Software CQ Number Description of Issue 18517 User Shortcode gets over-ridden by System Shortcode 21019 Pickup an external forwarded Hunt Group call drops the inbound ...
URL: ../mergedProjects/bulletins/techbulls/tb051.pdf
141. System Alarm Output [HTML]
... Alarm Output You can configure the IP Office system to generate a system alarm for any call that uses a Dial Emergency short code. In addition to reporting connected calls, the alarms also report emergency call attempts that fail for reasons such as no available trunks. Unlike SMDR call records which the IP Office system generates at the end of a call, the IP Office generates emergency call system alarms immediately a call matches a Dial Emergency short code. This is important, as the PSAP emergency operator can stay on the line until the ...
URL: ../mergedProjects/911/System_Alarm_Output.html
142. System Alarm Output [HTML]
... Alarm Output You can configure the IP Office system to generate a system alarm for any call that uses a Dial Emergency short code. In addition to reporting connected calls, the alarms also report emergency call attempts that fail for reasons such as no available trunks. Unlike SMDR call records which the IP Office system generates at the end of a call, the IP Office generates emergency call system alarms immediately a call matches a Dial Emergency short code. This is important, as the PSAP emergency operator can stay on the line until the ...
URL: ../mergedProjects/manager/System_Alarm_Output.html
143. CTI Applications [HTML]
... Applications IP500 V2A systems support a range of CTI interfaces for connections to applications. These are provided through various API's and SDK's. See https://www.devconnectprogram.com/site/global/products_resources/ip_office/interfaces/index.gsp for more details. Simple interfaces such as SMDR and TAPI are supported without the need for any subscription. More advanced interfaces, such as those below, require the system to have a Third-Party CTI subscription. • TAPILink Pro TAPILink Pro provides provides third party CTI operation. This means that a single ...
URL: ../mergedProjects/subscription/cti_applications.htm
144. Announcements [HTML]
... flow should be used before the call is presented. A call becomes connected when the first announcement is played to it. That connected state is signaled to the call provider who may start billing at that point. The call will also be recorded as answered within the SMDR output once the first announcement is played. If a call is rerouted to a hunt group's Night Service Group or Out of Service Fallback Group, the announcements of the new group are applied. If a call overflows, the announcements of the original group are still ...
URL: ../mergedProjects/manager/Html_Hunt_Group_Announcements.html
145. Announcements [HTML]
... flow should be used before the call is presented. A call becomes connected when the first announcement is played to it. That connected state is signaled to the call provider who may start billing at that point. The call will also be recorded as answered within the SMDR output once the first announcement is played. If a call is rerouted to a hunt group's Night Service Group or Out of Service Fallback Group, the announcements of the new group are applied. If a call overflows, the announcements of the original group are still ...
URL: ../mergedProjects/webmanager/CallMgmtAddGroupsAnnounce.html
... external calls CQ41470 9630 and other IP phones may restart when logging on with multiple buttons programmed. CQ41511 External calls transferred through embedded voice mail Auto Attendant Auto Answer when they should not CQ46556 Missed Call not indicated or populated in Call Log when calling busy telephone. CQ46617 SMDR: Call Park duration is deducted from Connected Time field when first SMDR record is output CQ46640 SMDR: Connected Time field of second record is zero when outgoing call is cleared after being parked and unparked CQ107322 Fast start failing on H323 calls from Asterisk system CQ107707 IP ...
URL: ../mergedProjects/bulletins/techbulls/tb134.pdf
... Avaya native spaces email account, or Enterprise Account (SSO) . You can configure the Avaya Workplace Client settings automatically using your email address or the automatic configuration web address. Consent Directive This field is used to control the addition of a consent value to the system's SMDR output and CTI call logging outputs. Subscription Based Licensing Systems can now be installed in IP Office Subscription mode. This mode uses subscription based licensing, that is, licenses paid for on a per-user per-month basis. End of Windows 7 Support ...
URL: ../mergedProjects/manuals/Avaya%20IP%20Office%20Platform%20Feature%20Description_en-us.pdf
148. CTI Applications [HTML]
... Applications IP500 V2A systems support a range of CTI interfaces for connections to applications. These are provided through various API's and SDK's. See https://www.devconnectprogram.com/site/global/products_resources/ip_office/interfaces/index.gsp for more details. Simple interfaces such as SMDR and TAPI are supported without the need for any additional licenses or subscriptions. • TAPILink Pro TAPILink Pro provides provides third party CTI operation. This means that a single server can control and monitor any number of telephone devices. This requires entry of a CTI Link ...
URL: ../mergedProjects/installation/cti_applications.htm
... T3 Telephones and one-X Portal only) ..... 9 2.15 Call Coverage to Operator Group (Coverage Group) .... 12 2.16 Button Label Printing (16xx Series Telephones Only) .... 13 2.17 Embedded Voicemail Enhancement – Dial By Name .... 13 2.18 SMDR to replace CDR .... 14 2.19 Manager / Hunt Group Configuration .... 14 2.20 Short Code Feature "Busy" is renamed "Barred" .... 15 2.21 Automatic Codec Preference .... 15 2.22 Advanced Codec Selection .... 16 2.23 Simplification of VoIP Settings ...
URL: ../mergedProjects/bulletins/techbulls/tb109.pdf
... recreating the SD card . This process will overwrite the software files on the card with the files available to IP Office Manager. This process takes approximately 20 minutes. • The process does not affect any current configuration file, Embedded Voicemail announcements and messages, or temporary SMDR data files. 3.When the recreate process has completed, reinsert the card into the control unit's System SD card slot. 4.Using IP Office Manager select File | Advanced | Reboot. 5.In the Select IP Office menu, select the IP500 V2A system and click OK. ...
URL: ../mergedProjects/subscription/upgrading_the_sd_card_locally.htm
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