Search results for: SMDR in all categories

248 results .

10 pages.
176. Authorization codes [HTML]
... restrictions; this may grant the user greater or fewer privileges than the normal owner of the extension they use. Authorization codes are independent of account codes, so the user has to enter both if the required by the system configuration. All entered codes are logged in SMDR. ...
URL: ../mergedProjects/feature_description/Authorization_codes.html
... cannot use speed dials, transfers, forwarding, and conferences to bypass controls. You can enable trunk to trunk calls using IP Office Server Edition Manager. Trunk to trunk calls are disabled by default. SIP trunk configuration for incoming calls must match URIs. You can use SMDR (CDR) to create a record of all calls. Voicemail Pro client You can enforce user login with Personal Identification Number (PIN) and configure complexity for the PIN. You can enforce PIN change when the user logs in for the first time. Idle ...
URL: ../mergedProjects/SE_ReferenceConfiguration/Security.html
178. Actions (EVM) [HTML]
... can dial the user extension number that they require. Note however that no prompt is provided for this option so it should be included in the auto attendant Menu Options greeting. Consent Directive This field is used to control the addition of a consent value to the system's SMDR output and CTI call logging outputs. The intention is to allow the creation of auto-attendants where having been prompts for consent to some issue, the caller's response is included in the system call logs. It can be set to the following: Not applicable ...
URL: ../mergedProjects/webmanager/CallMgmtAutoAttendActions.html
179. New in this release [HTML]
... features requiring specific user subscription are UMS and TTS Email Reading. Those features are only supported for users with a Unified Communications User subscription. Consent Reporting The Reporting settings for an action can be used record the caller's response to prompts as part of the IP Office system's SMDR and DevLink3 CTI outputs for the call. See Action Reporting' Settings Tab This can be used for purposes such as consent to call recording, see Getting Caller Consent Voicemail Pro Client Connection Off by Default The Enable Voicemail Pro Client Interface setting available in the server's ...
URL: ../mergedProjects/voicemailpro/New_in_this_release.html
... >email doesn't work. Issue caused by reception of multiline response to ELHO command. CQ40053 Unable to configure BCC (Block Collect Call) Flash Pulse width to more than 100 CQ69341 one-X returns Dial Tone to a busy user. Same issue as CQ60374 CQ83514 SMDR: Internal call not recorded correctly if assisted transfer performed CQ85349 Selecting SSA/Resources/Directory reboots the IPO when config has large # (6060) of Directory entries CQ84192 IP500 restarts when a FNE (32) call is released. CQ86314 SMDR records are output ...
URL: ../mergedProjects/bulletins/techbulls/tb111.pdf
... cannot use speed dials, transfers, forwarding, and conferences to bypass controls. You can enable trunk to trunk calls using IP Office Server Edition Manager. Trunk to trunk calls are disabled by default. SIP trunk configuration for incoming calls must match URIs. You can use SMDR (CDR) to create a record of all calls. Voicemail Pro client You can enforce user login with Personal Identification Number (PIN) and configure complexity for the PIN. You can enforce PIN change when the user logs in for the first time. Idle ...
URL: ../mergedProjects/solution_description/Security.html
... 179 JIRA Number Description of Issue IPOFFICE-78849 Contact Recorder; outbound recording not match for search on a single User Extension number IPOFFICE-79483 Contact Recorder shows the wrong Agent by internal and external outbound calls IPOFFICE-82921 Internal call to a busy extension produces an SMDR with "Direction = O" and "Is Internal = 0" IPOFFICE-83361 Callback from the call log is not possible if the call is from an extension that has "Withhold number" enabled. IPOFFICE-84268 SMDR output different for calls from extension ...
URL: ../mergedProjects/bulletins/techbulls/tb179.pdf
183. Dial Tone Transfer [HTML]
... the unrestricted user and the outgoing external call they subsequently make. The outgoing external call record will include the prefix dialed by the unrestricted user to access the ARS form. The unrestricted users call log will include just an incoming call from the restricted user. Within the SMDR output, the calls by the restricted user are included. The call by the unrestricted user is not included. ...
URL: ../mergedProjects/manager/Dial_Tone_Transfer.html
... compression channel required. Incoming SIP Line Call to IP Device If using the same codec, voice compression channel reserved until call connected. If using differing codecs then 2 channels used. SIP Information Display The full from and to SIP URI will be recorded for use by SMDR. For all other applications and for telephone devices, the SIP URI is put through system directory matching the same as for incoming CLI matching. First a match against the full URI is attempted, then a match against the user part of the URI. Directory ...
URL: ../mergedProjects/webmanager/SIP_Line_Requirements.html
185. Private Calls [HTML]
... be disabled for the user. Use of private calls can be changed during a call. Enabling privacy during a call will stop any current recording, intrusion or monitoring. Privacy only applies to the speech part of the call. Call details are still recorded in the SMDR output and other system call status displays. Button Programming The button programming action Advanced | Call | Private Call can be used to switch privacy on/off. Unlike the short code features it can be used during a call to apply or remove privacy from current ...
URL: ../mergedProjects/webmanager/Sc_features_Private_Calls.html
... CQ43411 T3 Comfort/Menu/Directory - Listed entry is not the same as that typed in - when complete name entered. CQ40383 Ip412 5.0.18 - A hotdesk user logged into a remote switch - gets no speech path on an incoming call across SCN CQ44617 IP500 V6 SMDR output does not show a connected time when an incoming call is transferred off switch CQ44758 VCM channels not released if caller hangs up after transfer from one SIP endpoint to another CQ104724 IPO 500 V5.0.20 restart when Voicemail Pro performed Transfer on queuing back to target group CQ105622 ...
URL: ../mergedProjects/bulletins/techbulls/tb125.pdf
... pressed down. CQ40067 VM short code now puts you straight into caller's vm box instead of prompting for the ext # and pw. CQ84122 Manager - DialInOn opt shows not enabled on first viewing even when option IS enabled CQ84198 No scroll bars in System>CDR/SMDR tab when viewing 4.2 config CQ84284 V5 Manager :- User/T3 options/HuntGroup Settings tab :- Unable to "Enable" the H/G options. CQ85215 Manager 5.0.8 - Import of User.csv does not provide Full Names into config CQ40075 Upgrading EVM prompts ...
URL: ../mergedProjects/bulletins/techbulls/tb112.pdf
188. New in Release 11.1 [HTML]
... Avaya native spaces email account, or Enterprise Account (SSO) . You can configure the Avaya Workplace Client settings automatically using your email address or the automatic configuration web address. Consent Directive This field is used to control the addition of a consent value to the system's SMDR output and CTI call logging outputs. Subscription Based Licensing Systems can now be installed in IP Office Subscription mode. This mode uses subscription based licensing, that is, licenses paid for on a per-user per-month basis. End of Windows 7 Support ...
URL: ../mergedProjects/webmanager/New_in_this_release_11_1.html
... Avaya native spaces email account, or Enterprise Account (SSO) . You can configure the Avaya Workplace Client settings automatically using your email address or the automatic configuration web address. Consent Directive This field is used to control the addition of a consent value to the system's SMDR output and CTI call logging outputs. Subscription Based Licensing Systems can now be installed in IP Office Subscription mode. This mode uses subscription based licensing, that is, licenses paid for on a per-user per-month basis. End of Windows 7 Support ...
URL: ../mergedProjects/feature_description/New_in_this_release_GA.html
... in the Lost Call CLI report. CQ99359 Call that is answered by agent, transferred, then terminated by originator before being answered show as "Lost" call. CQ43382 Call transfers from Voicemail to agent group then lost not are shown in Agent Activity reports CQ78894 Invalid SMDR records output every 30 minutes. 4 Upgrade instructions If upgrading from a previous release of CCC to version 5.0 please refer to the "Upgrade Procedure" section of the Compact Contact Center (CCC) Installation manual (40DH0002USBG) 4.1 Upgrade Installation Notes Backup the CCC ...
URL: ../mergedProjects/bulletins/techbulls/tb123.pdf
191. New in Release 11.1 [HTML]
... Avaya native spaces email account, or Enterprise Account (SSO) . You can configure the Avaya Workplace Client settings automatically using your email address or the automatic configuration web address. Consent Directive This field is used to control the addition of a consent value to the system's SMDR output and CTI call logging outputs. Subscription Based Licensing Systems can now be installed in IP Office Subscription mode. This mode uses subscription based licensing, that is, licenses paid for on a per-user per-month basis. End of Windows 7 Support ...
URL: ../mergedProjects/feature_description/New_in_this_release_11_1.html
... response code. If accepted, the call is routed as normal by features such as Incoming Call Route matching. However, if required, the specific result of the calling number verification can be used to vary the routing. The attestation level is included in the call's SMDR record. That includes rejected calls. ...
URL: ../mergedProjects/manager/SIP_STIR_SHAKEN.html
... card with the version of those files installed with the Manager application. It includes the binary files for the system, external expansion modules and phones. The command also copies all language prompt sets used by Embedded Voicemail. If the card contains dynamic system files such as SMDR records, they are temporarily backed up by Manager and then restored after the card is recreated. For the card to be used in a system's System SD slot the card must be Avaya SD Feature Key card. The card must be correctly formatted, however a ...
URL: ../mergedProjects/manager/File_Advanced_Recreate_IP_Office_SD_Card.html
194. Data Privacy [HTML]
... ) have highlighted the need to keep personal data – that is, information that can be traced back to an individual – under a high degree of control. IP Office can under certain conditions process and save personal data. Some examples are: Call Detail Records (SMDR) may contain an individual's personal telephone number Call Recordings might contain personal information spoken by a caller Responsibility to keep such data protected is ultimately the responsibility of the Data Controller' For IP Office the Data Controller typically would be the company using the system. that is ...
URL: ../mergedProjects/security/Data_Privacy.html
195. Announcements [HTML]
... call is presented. Note: Call Billing and Logging A call becomes connected when the first announcement is played to it. That connected state is signaled to the call provider who may start billing at that point. The call will also be recorded as answered within the SMDR output once the first announcement is played. If a call is rerouted, for example forwarded, the announcement plan of the original user is still applied until the call is answered. The exception is calls rerouted to a hunt group at which point the hunt group ...
URL: ../mergedProjects/webmanager/Announcements.html
... The "Group Calls Answered By Agent" state in CCV may not update correctly when agents are members of multiple groups. • The real-time status of an agent in CCV may be incorrect after leaving a conference. • Caller Information may be missing from the SMDR output when an IP endpoint makes an external outgoing call. • The Agent Group status in CCV may incorrectly show as "Ready" when all agents are "Busy" . Page 1 of 2 IP Office Technical Bulletin number 28 Upgrade instructions To upgrade to this ...
URL: ../mergedProjects/bulletins/techbulls/tb028.pdf
... system will make a 2nd attempt 5 minutes later. If the call is not answered after the 2nd attempt, then the Wake Up call is abandoned. A scheduled Wake Up call occurs once in a 24 hour period. Telephone displays will indicate a Wake Up call SMDR records will identify the unanswered and answered Wake Up calls. COMPAS ID 149003 Issue 4 Page 29 of 112 IP Office Technical Bulletin number 127 If a Wake Up call has been scheduled for an extension, and the call hasn't been delivered yet, a new Wake ...
URL: ../mergedProjects/bulletins/techbulls/tb127.pdf
198. Actions [HTML]
... can dial the user extension number that they require. Note however that no prompt is provided for this option so it should be included in the auto attendant Menu Options greeting. Consent Directive This field is used to control the addition of a consent value to the system's SMDR output and CTI call logging outputs. The intention is to allow the creation of auto-attendants where having been prompts for consent to some issue, the caller's response is included in the system call logs. It can be set to the following: Not applicable ...
URL: ../mergedProjects/manager/Config_forms_actions.html
199. New in Release 11.1 [HTML]
... Avaya native spaces email account, or Enterprise Account (SSO) . You can configure the Avaya Workplace Client settings automatically using your email address or the automatic configuration web address. Consent Directive This field is used to control the addition of a consent value to the system's SMDR output and CTI call logging outputs. Subscription Based Licensing Systems can now be installed in IP Office Subscription mode. This mode uses subscription based licensing, that is, licenses paid for on a per-user per-month basis. End of Windows 7 Support ...
URL: ../mergedProjects/manager/New_in_this_release_11_1.html
... response code. If accepted, the call is routed as normal by features such as Incoming Call Route matching. However, if required, the specific result of the calling number verification can be used to vary the routing. The attestation level is included in the call's SMDR record. That includes rejected calls. ...
URL: ../mergedProjects/webmanager/SIP_STIR_SHAKEN.html
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