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2402 Phone User Guide

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This guide covers the use of the 2402 phones on IP Office.

2402 Terminal

1.Display, Call Appearance: Two Call Appearance Keys allow you to handle multiple calls. The display shows call information.

2.Message Lamp: This lamp is used as follows;

On (Continuous): There are new messages in your voicemail mailbox, or in another mailbox for which you have been configured to receive "Message Waiting Indication".

Flashing: The lamp also flashes when the phone receives a call.  

3.button_voicemail MESSAGES: Access your voicemail mailbox.

4.Call Handling Buttons:

button_hold HOLD:
Red button used to place a call on hold.

button_transfer TRANSFER:
Transfers a call to another phone.

button_conference CONFERENCE:
Sets up conference calls with more than one other person.

button_drop DROP:
Drops the current call or, if on a conference call, drops the last person to join the conference.

button_redial REDIAL:
Redials the last number dialed or displays the last 6 numbers dialed from the phone, depending on configuration via the Options menu.

5.Dial Pad: Standard 12-button pad for dialling phone numbers.

6.button_upbutton_down Volume Controls: Adjusts the speaker ringer volume depending on which is currently in use.

7.Handset Socket: The socket for the handset cable can be found on the side of the phone.

8.button_mute MUTE: Turns the handset microphone on/off. When muted, the associated light is on and the caller cannot hear you.  

9.Feature Key iconl Feature: The system administrator can configure a number of special features which are then accessed by pressing this key followed by any of the keys; 0 to 9, * or #.

10.button_speaker SPEAKER: Pressing this key transfers the current call to the phone’s speaker. The adjacent lamp is lit when the speaker is in use. Note however that the phone has no microphone and the handset is muted when the speaker is being used, ie. This is a listen only mode. This button can be used to answer calls and to end calls being listened to on the speaker.

IP Office 4.1 and higher systems support a function called Group Listen. This function allows a call to be heard through the speaker while talking through the handset. Consult with your system administrator for more details.


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© 2018 AVAYA
Issue 02.a.-
Thursday, April 26, 2018