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Frequently Asked Questions

The operation of voicemail is highly customizable. So it is important that you use the correct IP Office mailbox guide:

The IP Office supports 2 different types of voicemail server: Embedded Voicemail and Voicemail Pro.

Each server type can operate in either of two modes, referred to as IP Office mode and Intuity mode.

How Do I Determine Which Guide to Use?

Your system administrator can tell you what type of voicemail your system is using. However, if not, the following process may help you to determine it for yourself:

1.On your phone, dial *17 to access voicemail.

2.After the initial greeting, if the voicemail asks "Please enter extension and pound key" then your system is probably running in Intuity mode. Otherwise, go to step 3.

a.Press 7.

b.If the system responds with a set of scan options, your voicemail server is a Voicemail Pro. Click here for the user guide.

c.If the system doesn't respond then your voicemail server is Embedded Voicemail. Click here for the user guide.

3.If otherwise, your system is probably running in IP Office mode.

a.Press *05.

b.If the system responds with a set of options, your voicemail server is Embedded Voicemail. Click here for the user guide.

c.If the system doesn't respond, then your voicemail server is Voicemail Pro. Click here for the user guide.

 

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© 2021 AVAYA
Issue 01 .a.-
Tuesday, November 30, 2021