Parking Calls

Parking a call is similar to holding a call. However, parked calls can be unparked by other users on the phone system.

Each parked call is given a number. By default, the number is your extension number plus a digit.

Calls that you park return to your phone (when idle) if they remain parked for too long. The default return delay is five minutes. This is a system delay that is applied to all users and can be changed by the system administrator. Returning calls ignore any forwarding or do not disturb settings.

A feature button set to the Call Park action can be used to park and unpark calls and to indicate parked calls.

Holding a call and parking a call are two similar actions. The table below summarizes the main differences between parking a call and holding a call.

When used to park or hold a call... Hold Park
... the call occupies an appearance button. Yes No
... the caller hears music on hold if available. Yes Yes
... the call can be retrieved by other users dialing a short code. No Yes
... the call recalls you automatically if your phone is idle. Yes Yes
... can be used with conference calls. Yes Yes
... can be used to start or add calls to a conference. No No
... the call is assigned a unique ID. No Yes