Status Letters

The top lines of the display can include the following status letters. These letter may appear as a group of letters, for example OG or NG.

B Barred – The system administrator has prohibited you from making external calls. You can only make internal calls.
D Diverting (Forwarding) Call – You have forward unconditional enabled. See Forwarding Calls.
  • 9621 and 9641 phones displays a icon instead when you have either forward unconditional or do not disturb enabled.

G In Group – You have been configured as a member of a hunt group and your membership of the group is enabled. This means you may receive calls targeted to the hunt group. See Group Membership.
O Out of Service – A group of which you are a member is in night service mode. Calls to the group are diverted to its fallback if set or otherwise to voicemail if available. See .Group Service Status and Fallback
S System Alarm – If you are configured as a system administrator, this indicates a system alarm. See Reporting System Alarms.
T Twinned – Your phone is internally twinned with another extension. Calls to you alert on both phones and can be answered at either. See Twinning Button.
! Cannot Retrieve Settings – This indicates that the phone was not able to retrieve all your user settings. If this happens, it may limit some telephone functions. Contact your system administrator.